Manager, Lab Operations

Overview We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Description: Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Manager, Lab Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by supporting organization-wide lab standards that meet regulatory requirements and drive excellence in lab collection and processing, safety, and lab optimization. This role will work to support and develop new standard operating procedures for lab-related compliance, ensure CMS CLIA-waived compliance for point-of-care testing across the enterprise, develop lab training structures for new and current Oakies, and build mechanisms for lab quality assurance. Additionally, this role will manage all national and regional lab vendors and maintain our test compendium. Core Responsibilities Centrally support oversight of all center lab operations for Oak Street Health across 200+ centers Business and strategic liaison for all lab vendor relationships, responsible for optimizing lab vendor service agreements to facilitate strong lab performance across the organization. Develops organizational lab standards, in alignment with federal and state regulatory requirements Negotiate pricing and service level agreements with our lab vendors Builds strategy for effective compendium management, accountable for maintenance of all lab compendiums, in collaboration with EMR and product teams Track and trend accountable metrics for lab performance, including overall test volume, turnaround time (TAT), test not processed (TNP) and test in question (TIQ) Monitor org-wide adherence to lab-related monitoring structures, such as lab order tracking In partnership with Pop Health and clinical leaders, leads integration of new lab device testing (POC) and new lab specimen additions to support care model outcomes Analyzes lab performance across the organization, identifying labs with high error rates and develops implementation plans to improve lab processing performance Directs and provides guidance to Practice Managers and center staff on how to effectively allocate and manage lab resources and equipment based on patient volume, space availability, and program priorities, goals and objectives Maintains system for tracking all CLIA-waived compliance requirements and certificates, including control logs, ensuring documentation rigor, and CLIA document storage Partners with Design Committee and Expansion on lab-related center set-up and leads state CLIA integration for new states Provides consultative support for lab-related incident reports, partners with safety on lab-related Root Cause Analyses Provides consultative support for lab-related incident reports, partners with safety on lab-related Root Cause Analyses Completes onsite center visits to monitor adherence to lab standards Builds organization-wide lab training for new and current care team Oakies, in partnership with CO&L partners in care delivery and Learning. Drives cross-functional partnership with key stakeholders across the organization, including Patient Engagement, Expansion, Process Improvement, Finance, Materials Management, etc. Responsible for enabling strong accountable metric performance for lab operations Ability to travel up to 10% of the time to Oak Street Health markets Other duties as assigned What are we looking for? Bachelor’s degree or equivalent experience required, in addition to 5-8 years experience At least 3 years of direct experience in a clinical laboratory MLS, MT, or MLT certification preferred Epic certification or experience preferred Demonstrated experience in independently managing and leading complex, org-wide projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills Demonstrated experience in vendor management, preferred A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution Travel Required - 10% US work authorization Employee Experience and Mission Someone who embodies being Oaky Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission. Benefits Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patients Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits Opportunities for leadership development and continuing education stipends New centers and flexible work environments Opportunities for high levels of responsibility and rapid advancement Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 11/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that\'s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\'s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr