Welcome Desk Program Counselor

Welcome Desk Program Counselor (WDPC), Pre-College 2026

Edconic Pre – College programs provide students with an immersive environment in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests. It also gives intellectually curious students the opportunity to live and learn in a dynamic location while drawing upon the unrivaled expertise and access of The New York Times, Sotheby's Institute of Art, Vogue College of Fashion, Manchester City Sports Business School, and Wired Education encouraging students to take their learning beyond the classroom and into the real world.

Knowledge is our passion. We thrive at the intersection of business and education and have built a global reputation for developing world-class learning programs to nurture the industry leaders of tomorrow.

Our mission is to empower lives through education. We seek to understand the passions of a new generation of students to help transform those passions into meaningful and fulfilling career trajectories. We do this by delivering relevant, experiential courses taught by industry experts from the world's best brands.

Edconic has been operating for two decades beginning with the acquisition of the London campus of Sotheby's Institute of Art in 2003. Over the years we have built a portfolio of world-class academic programs with iconic brands including Sotheby's Institute of Art, The School of the New York Times (est. 2016), City Football Leadership Institute (est. 2022) and Conde Nast College of Fashion & Design (acquired in 2022), Manchester City Sports Business School, and Wired Education. Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm since 1971 focused on long-term and meaningful ventures in education, technology, and information services.

The WDPC will play a crucial role in the academic, residential, and social aspects of the precollege program by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding what's happening in real time.

The WDPC ensures the vital and accurate flow of information between parents, students, program staff, residential life staff and faculty.

Essential Responsibilities & Duties

• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus
• Answering phone and email inquiries with the highest professional standards
• Perform daily attendance checks.
• Email parent & guardians regarding unaccounted day students who are missing from class
  • If missing student is residential, student must be located
    • Check dorm room, check classroom, contact roommate, call mobile phone
    • After 30 – 45, parent/guardian must be informed
• Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary
• Pastoral notes creation in Orah on student profiles
• Approve/Deny/Monitor Student Check Ins/Check Outs daily
• Attend weekly WD staff meetings
• Other duties may be assigned.

Knowledge & Abilities

• Must exercise initiative, professionalism, sound judgement and discretion
• Superior customer services skills
• Comfortable engaging with colleagues of all levels
• Have an outgoing disposition and an enthusiasm for working with high school students
• Establishes a nurturing, inclusive community and encourages positive self-expression.
• General knowledge of the principles of organization and administration
• Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment
• Ability to adapt to changing demands, deadlines, and responsibilities
• Possess a keen interest in New York City culture and is comfortable exploring it with students

Education, Work Experience and/or Licensure

• Must be legally authorized to work in the United States.
• Bachelor's degree required
• 1+ year work experience (summer camp, boarding school, college campus, etc.,)
• Previous customer service-related experience preferred
• Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
• Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto
• Three references are required.

WDPC must complete a series of online trainings and in-person trainings prior to start of program. Dates of commitment are as follows:

• Virtual Training: May 26th, 28th and May 29th
• Move-in: May 31st
• In Person Training: June 1st – June 5th
• Term 1: June 7th – June 19th
• Term 2: June 22nd – July 3rd
• Term 3: July 5th – July 17th
• Term 4: July 19th – July 31st
• Move-out: August 1st

Please Note: There will be multiple shifts between the hours of 7am-11pm. WDPCs must be able to work a flexible schedule, including some weekends. This is a non-residential position; housing will not be provided.

This position offers the following:

• An opportunity to work with a passionate team of diverse people
• An opportunity to chaperone events and trips to local attractions and events;
• Shift Meals
• Salary of $18 per hour

Language Skills

• Excellent verbal and written communication skills.
• Excellent command of the English language.
• Ability to speak another language is a plus.

Physical Demands

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.

Other Requirements

• All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of one's personal cell phone.

Work Environment

• The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Edconic reserves the right to modify this job description in its sole discretion.

Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.