1st Shift Maintenance Service Leader

Job Description

Job Description

Summary

The responsibility of the Maintenance Service Leader is to oversee and coordinate the daily maintenance and repair operations performed by scheduling, monitoring shop employees, and ordering and organizing parts, supplies, records, and files to provide safe, efficient, and quality service to all customers.  This position coordinates activities with all shop personnel, outside vendors, ATS operations, drivers, and contractors. 

Education and Experience

1. 1-3 years of equivalent experience in a related field e.g. automotive, medium/heavy equipment, and trailer repair, etc., and/or a two-year AAS Degree in a medium/heavy truck diesel program and/or maintenance-related program. 

2. 1 to 3 years of supervisory experience in a maintenance shop environment is preferred.

3. Experience using maintenance software such as Meritor Toolbox, Bendix, and Haldex is preferred.

4. Must have a solid understanding of parts and inventory control usually gained through 1-2 years of training and/or related experience.

5. Must be able to read; be familiar with, and able to reference the current DOT Out of Service regulations. 

6. Must possess a high level of stress tolerance and the ability to multi-task.

7. Demonstrated planning, organizing, and prioritization skills.

8. DOT and forklift certification preferred or ability to become forklift certified within 90 days of employment. 

9. Must have the ability to operate vehicles; a valid driver’s license is required.  

10. Must be able to operate related power/shop equipment.

11. Must demonstrate a proactive commitment to ATS corporate values and the success of all staff.

12. Proficient in Microsoft Office (Word, Excel, and Outlook) required.

13. Excellent communication skills (written, listening and verbal).

14. Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

1. Coordinate all activities associated with the installation, maintenance, and repair of assigned equipment/vehicles by effectively scheduling work and leadership of technicians to ensure job tasks are completed in a timely manner. 

2. Partner with the Shop Manager and Human Resources in the recruiting, interviewing, selection, onboarding, and training of new employees. 

3. Provide effective employee performance management utilizing SMART goals, timely and constructive feedback, coaching for improvement, and progressive discipline.

4. Monitor preventative maintenance service and repairs on all assets to ensure safe working conditions and in DOT compliance.

5. Monitor work-in-progress job tasks, ensuring completed work meets required company and DOT maintenance standards.

6. Serve as a point of escalation and mentorship for complex or unique repairs. 

7. Ensure all job tasks are completed as assigned – verifying that all preventative maintenance and driver items are accurately addressed and that all safety lane tasks are documented and assigned. 

8. Serve as the liaison between the technicians and the drivers, providing a high level of customer service while enhancing the driver’s experience.  

9. Verify that all required parts for the repair have been added to the work orders for correct billing. 

10. Ensure all company-specific and DOT-regulated safety procedures are implemented and followed.

11. Ensure all preventative maintenance and maintenance service items are completed and all job tasks have been completed/updated or removed from the system prior to the equipment leaving the shop.

12. Ensure the volume of work produced meets company standards and ensures customer satisfaction.

13. Communicate with drivers and/or Operations staff regarding the status of vehicle/equipment maintenance and repair jobs. 

14. Issue necessary parts requested by mechanics and enter information into a computer system.

15. Demonstrates, by their daily actions, ATS Mission, Vision, and Values in a consistent, effective, and reliable manner.

16. Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies.

17. Carry out managerial and leadership responsibilities in accordance with ATS’ policies and applicable laws.

18. Perform key All-Manager Responsibilities, deliver high business results, Build the Right Team, Manage for Optimal Performance, and Develop Talent for Growth. 

19. Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.  

20. Perform other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.

2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).

3. Constantly conversing with internal and external customers in person or via phone system.

4. Exposure to the following due to walking on the shop floor:

a. Loud noises intermittently requiring hearing protection.

b. Temperature extremes intermittently due to outside weather conditions.

c. Dirt, dust, grease, chemicals and odors intermittently.

d. Situations requiring eye protection and steel toed boots.

Compensation & Benefits 

• The anticipated base salary range for this position is $70,000 to $85,000 plus position specific, performance-based incentive program.   Base salary offered is determined by relevant experience, education, certifications, and geographic as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.  

• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

This organization participates in E-Verify.
We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment.
Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.

Esta organización participa en E-Verify.
Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo.
Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.