Advanced Medical Support Assistant

Job Title

Job Description

Major Duties:

• Provide effective and efficient communication by greeting patient, answering phones, and scheduling appointments, admissions, discharges and/or transfer for Veterans.
• Provide general office support by ordering supplies and services.
• Maintain medical record and assist Veterans in completing questionnaires and form.
• Provide clerical and office automation support to the medical/program area they are assigned to but may be temporarily assigned to assist in other areas of the Mental Health Division to provide coverage.
• Coordinates with the assigned patient care team to review with clinical utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, BHIP team, VA medical center, and other agencies.
• Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Manage electronic view alerts in CPRS and validate accuracy and resolve issues.
• Participate and provide input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participate in and independently following up on team huddles by sharing information and clinic schedule lists to determine whether patient is vested.
• Educate provider about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Verification of Veteran's eligibility, insurance verification, processes admissions, discharges, and Veteran/Patient transfers according to work-area procedures. Processes Release of Information (ROI) requests.

Work Schedule: Monday - Friday 8:30am - 5:00pm Compressed/Flexible: Not available. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 09939F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

US Department of Veterans Affairs