Groups Coordinator (On-site at World of Coca-Cola)

World of Coca-Cola – Atlanta, GA is a full‑time hourly role that requires on‑site presence only. The Groups Coordinator is the first point of contact for clients looking to visit the attraction. The role includes data entry and responding to customer inquiries by phone and email, as well as training team members on processes while ensuring PCI compliance for reservation ticketing systems. Key Responsibilities Provide stellar customer service in all communications (phone and email) with clients and internal partners. Serve as first point of contact for incoming inquiries (groups, events, internal requests) and represent the Coca‑Cola Company professionally. Act as a concierge and assist with itinerary planning for guests visiting Atlanta. Deliver consistent and accurate messaging of protocols and procedures. Escalate requests when appropriate and set guest expectations for response times. Assist with training of coordinators and ambassador operations team members on reservations/events processes and welcoming groups upon arrival. Partner with operations team on special requests and arrival instructions. Coordinate and process all phases of reservations via phone and email with high accuracy. Follow up to reconfirm upcoming group arrivals/events, update reservations, and process payments. Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly. Complete other duties and special projects as assigned. Required Qualifications & Skills 1+ year(s) experience in reservation, customer service, or administrative role in the hospitality industry. On‑site at World of Coca‑Cola. Experience with Gateway Ticketing System preferred. Proficiency in Microsoft Office Suite. High accuracy in data entry. Strong organizational and administrative skills. Excellent time‑management and self‑management capabilities. Collaborative cross‑functional teamwork with all levels of the organization. Excellent written and oral communication skills. Impeccable guest/customer service skills. Strong interpersonal communication (positive non‑verbal cues, active listening, flexibility, dependability, high patience). Basic math skills (addition, subtraction, multiplication, division in whole numbers, fractions, decimals). High school Diploma or GED required; College degree preferred. Must be authorized to work in the United States and not require sponsorship. Compensation, Benefits & Logistics Pay range: $38,032 – $43,465 USD per annum (base pay may vary). Full range of medical, financial, and other benefits, dependent on position. Travel required: 0% – 25% of time. Relocation assistance: None. Location: Atlanta, GA, USA. Equal Opportunity Employer The Coca‑Cola Company is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or any other protected class. Authorized U.S. work status is required; sponsorship is not offered. #J-18808-Ljbffr Coca-Cola HBC