Engagement Manager

Engagement Manager

As an Engagement Manager, you will be instrumental in guiding our new customers through deploying and adopting our SaaS-based VDI solution. In this customer-centric role, you will ensure a seamless onboarding experience by adhering to our standard adoption process and striving to achieve completion within a tight timeline. We focus on the quickest possible time-to-value for our customers, and you will be the key driver of these outcomes. You will thrive in a fast-paced environment where you will need strong project management and multitasking skills to handle multiple customer implementations simultaneously. Your meticulous attention to detail and ability to follow processes will drive successful customer adoption.

Workspot is the smartest financial choice for replacing legacy VDI. This cloud-native platform unifies Enterprise Browser, DaaS, and DEX to simplify IT, enhance security, and cut costs by up to 90%. With AI-driven provisioning and fine-tuned cost optimization, Workspot ensures happy CFOs and delighted users alike. Named a Major Player in the IDC MarketScape for Desktop as a Service 2024, Workspot delivers exceptional user experiences, secure access on any device, and full lifecycle support—from implementation to production. Deployed across AWS, Azure, and GCP, Workspot is purpose-built to revolutionize end-user computing while making IT smarter and more cost-effective.

Key Responsibilities

• Lead customers through a comprehensive onboarding and adoption journey, following our detailed process to ensure timely implementation within the 90-day target.
• Oversee multiple customer projects simultaneously, effectively managing resources, timelines, and potential risks.
• Collaborate closely with internal teams to align priorities, ensuring smooth delivery and issue resolution.
• Serve as the main point of contact for new customers during onboarding, building strong relationships and ensuring clear communication.
• Regularly update customers on project milestones and potential changes and drive both internal and external contacts to adhere to agreed upon timelines.
• Identify risk situations and drive the appropriate level of escalation required to resolve them.
• Providing comprehensive reports and actionable insights regarding customer behavior, expectations, and engagement levels to senior management. This involves synthesizing data and intuition and translating observations into strategic recommendations.
• Document and share best practices to contribute to continuous improvement within the team.
• Advocate for customers' needs internally, ensuring they have access to the appropriate resources and support throughout the onboarding process.
• Foster customer engagement and satisfaction to drive long-term retention and success.

Qualifications

• Bachelor's degree in business administration, Marketing, Communications, or a related field.
• At least 3-5 years of experience in customer facing roles deploying software or IT solutions to large global customers and partners within a B2B environment.
• Demonstrated ability to understand and anticipate customer needs, with a strong commitment to delivering exceptional customer service.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively to various stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.
• Familiarity with Customer Relationship Management (CRM) systems, data analytics tools, and a high-level understanding of the Workspot VDI Platform.
• Proven ability to work effectively with cross-functional teams, fostering a collaborative and positive working environment.
• Strong driver of cross functional and matrix-based teams comprised of internal and external resources with the ability to drive achievement of collective goals.
• Ability to think strategically and execute methodically, aligning customer engagement initiatives with broader organizational objectives.
• Flexibility to adapt to changing business needs and industry trends, with a willingness to learn and grow continuously.
• A strong fit with the company's values, mission, and culture, committed to upholding and promoting these principles in daily interactions with customers and colleagues.

We offer a competitive compensation and benefits package, a collaborative work environment, and opportunities for professional growth.

Workspot, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Salary: $110,000 - $145,000 per year