Intake Specialist

You're Not Just Answering Phones. You're Changing Lives.Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.What You'll DoBe the first voice potential clients hear — conduct evaluations daily with empathy, professionalism, and sharp case instinctsResearch claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smartKeep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possibleCollaborate across teams and step in where needed, including supporting new-hire trainingThe above duties are representative but not exhaustiveWhat Makes You the OneYou lead with warmth but think like an analyst. You can connect with anyone and evaluate everything criticallyYou can type, listen, and think on your feet all at once, keeping pace with a live conversation without missing a detailYour organization is airtight and your follow through is automaticYou communicate clearly in writing and in person, across every kind of personalityYou take feedback well and use it to keep improving, treating every note from a supervisor as a chance to sharpen your workYou stay sharp when priorities shift and the pace picks upYou're proficient in MS Word, Excel, and practice management softwareSpanish fluency a strong plusWhy Shegerian & AssociatesYou won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it.