Volunteer Coordinator- 2025932

Job Description

Job Description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the  rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?   Do you believe in our calling as Christians to welcome the least of these and love our neighbor?  If you answered ‘yes’, to any of the above, World Relief, and millions of people around the  world need you. 

World Relief seeks a Volunteer Coordinator to help build a vibrant community  engagement structure that positively impacts program participants, volunteers, and the community in Austin, TX. This position is ideal for someone who is agile, innovative, collaborative, and ready to hit the ground running. The Volunteer Coordinator will be responsible for the oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition. This role will collaborate closely with the Church and Community Engagement Lead and Donations Coordinator.

This is a hybrid role- days in office and 2 remote.

Program, Training, Support, and Recognition:   

• Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives.   
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition.   
• Coordinate the Good Neighbor Team program as one of the main church engagement opportunities, along with individual volunteer opportunities in each of the following areas: 

Recruitment & Onboarding:   

• Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis.   
• Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities.   
• Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards.   
• Respond to volunteer inquiries from the public in a timely, professional manner.

Training:   

• Ensure the provision of orientation and training to all groups, volunteers and interns.   
• Collaborate with all departments in the scheduling, development, supervision, coordination and facilitation of volunteer and intern orientations and trainings.   
• Develop and conduct refresher and leadership development training sessions for existing volunteers.   

Placement:   

• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.   
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.   

Engagement & Retention:   

• Work closely with all departments to guide, identify and support volunteer staffing needs.   
• Coordinate volunteer communications, including monthly volunteer newsletters.   
• Create and plan opportunities for meaningful volunteer recognition throughout the year.   
• Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary.   
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers.   
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers   
• Ensure follow-up communication with designated churches, organizations, schools, volunteer groups, including appreciation, events and thank you notes.   

Cross-Departmental Collaboration:   

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.   
• Attend joint departmental meetings to coordinate volunteer needs and to share volunteer input on program participant adjustment and integration, and to better guide volunteers in meeting programmatic and missional goals.   
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff.   
• Alongside the Site Manager and Church and Community Engagement Lead, strengthen the office-wide volunteer engagement philosophy and recruitment strategy.   
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities.   
• Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition.   
• Participate in national volunteer staff working groups on a periodic basis

Other Responsibilities: 

• On occasion, represent World Relief at community events or speaking engagements 
• Perform other tasks as assigned 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Strong leadership skills to motivate and inspire a diverse group of people 
• Strong written and verbal communication skills; familiarity with tailoring messaging to  diverse stakeholder groups. 
• Resourceful with the ability to solve problems in an efficient, calm manner. 
• Ability to multi-task and manage multiple deadlines with a limited degree of supervision. 
• Must have the ability to work under pressure with flexibility in a virtual or in-person  team setting 
• Knowledge of project management concepts, tools and activities, requirements analysis  and facilitation helpful. 
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to  establish positive working relationships at all levels of the organization. 
• Able to perform well in spite of complex or ambiguous challenges.

• At least one year experience working in volunteer coordination or volunteer agency. 
• Knowledge in or experience with Microsoft O365 suite 

World Relief offers a competitive benefits package and employee discount program for full-time employees.   World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.   *** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.   For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.