House and Promotion Manager

House And Promotion ManagerThe House and Promotion Manager reports to the Director of Operations and is responsible for ensuring a positive and seamless audience experience for all School of Music events. This role encompasses comprehensive ticketing management, venue preparation, staff supervision, and the development of promotional strategies to maximize event attendance. The Manager will provide exceptional customer service, maintain accurate records, and collaborate with technical staff to create a welcoming and organized environment for patrons.Essential Functions and ResponsibilitiesManage event ticketing, including online sales, box office operations, inventory, and customer service related to ticketing.Ensure optimal audience experience by managing crowd flow, addressing inquiries, and providing exceptional customer service, including accessibility for patrons with disabilities.Coordinate the setup and maintenance of the performance venue, ensuring cleanliness, organization, and adherence to technical requirements.Oversee the creation, distribution, and management of event programs, signage, and informational materials.Supervise, train, and schedule Front of House staff and volunteers, ensuring adherence to protocols and delivering clear instructions.Develop and implement promotional strategies to maximize event attendance and ticket sales, including the creation of discount codes and promotions.Generate and analyze ticket sales reports to inform event planning and promotional efforts.Maintain accurate records of customer interactions, ticketing transactions, and venue operations.Strictly adheres to Liberty University policies, representing the University in an exemplary manner.Works effectively as a team member, embracing and fostering LU's Christian model and Mission – Training Champions for Christ.Supervisory ResponsibilitiesSupervises 10-15 student worker and volunteers.Qualifications and CredentialsEducation and ExperienceBachelor's degree in Music, Hospitality Management, Arts Administration, Business Administration, Marketing, or a related field, and two (2) years of experience in customer service, event management, and staff supervision, demonstrating strong organizational and problem-solving skills.Or, six (6) years of equivalent relevant work experience in customer service, event management, and staff supervision.Abilities and Competencies Essential to the Function of the JobCommunication and ComprehensionAbility to effectively communicate both verbally and in writing to convey clear, well articulated information.Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.Possess public communication skills that allow professional representation of Liberty University.Strong organizational skills.Strong computer skills.Problem SolvingIntuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.Physical and Sensory AbilitiesMay be required to travel to events and venue on campus or the local area.May be required to sit to perform deskwork or type on a keyboard.Regularly required to hear and speak in order to effectively communicate orally.Regularly required to stand, walk, and climb stairs to move about the campus.Handle materials, reach overhead, kneel or stoop in order to conduct business.Regularly lift 15 or fewer pounds.Working ConditionsWork EnvironmentThe working environment for this position is primarily a climate-controlled setting with moderate noise levels, typical of an event venue or office. However, this role requires frequent work during evening hours and at events that may have low lighting conditions. Additionally, the position involves facilitating events outdoors on occasion. This role also includes standing and walking for extended periods, and navigating crowded areas.Driving RequirementsEmployee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.Time TypeFull timeLocationOnsitePay RangeCompensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.$16.83 - $21.63