Fraud Operations Analyst

Fraud Operations Analyst

Our client, a IT Services and Consulting company, is looking for a Fraud Operations Analyst for their remote location. Responsibilities include:

• The Retail Payments Fraud Operations team supports fraud transaction monitoring for Retail Digital Payments products for many financial institutions, primarily BillPay and Zelle, and also Business ACH and Wire payments.
• A primary job function is working Zelle fraud disputes.
• Analyze multiple fraud alert queues for suspicious activity across different fraud systems.
• Meets job standards such as quality and productivity standards while working various fraud alert queues.
• Contacts financial institutions regarding suspicious payment activity and updates investigation database with financial institution responses.
• Reviews high risk transactions and performs research to identify fraudulent versus legitimate consumer activity.
• Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing financial fraud losses.
• Zelle Dispute process

Requirements include:

• Proficiency in Microsoft Office Suite
• Fluent in English; Strong written and verbal communication skills
• Ability to work well independently and within a team
• Detail-oriented with good organizational skills managing multiple tasks
• Previous banking experience
• Previous experience with fraud detection or fraud transaction monitoring tools
• Knowledge of or experience working with Zelle.
• Years of Experience: 8 Years of Experience

Why should you apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities