Store Associate

A multi-faceted electronics company with over 40 years of experience in the wholesale, duty-free retail and eCommerce electronics industry is seeking a TV Repair Technician.

The ideal candidate will have a team-oriented mindset, an open mind, a can-do attitude along with a love for what they do.

The Store Associate will deliver top-class customer service and build customer satisfaction and loyalty. and be part of a team in which associates promote sales results and customer service through teamwork that is exemplified by personal involvement in phone/email handling, customer questions, and problem resolution.

Essential Duties & Responsibilities : 

• Greet all walk-in customers immediately. 
• Strike a positive and cooperative tone with both customers and coworkers. 
• Balance the cash drawer and prepare the appropriate paperwork as required for all transactions. 
• Organize and file all sales paperwork daily. 
• Responsible for the daily completion of all transactions including finalizing sales tickets throughout the day, collecting all appropriate paperwork for financial transactions, and the proper completion of credit card transactions. 
• Review transfer distribution documents according to company policy. Review all documents for accuracy and completeness. Report all discrepancies to the Store Manager. 
• Assist in the training of all personnel on the proper use and operation of computer programs and proper paperwork handling procedures. 
• Maintain a neat and orderly appearance, dress, and groom according to company standards. 
• Assist with the maintenance of the store including, vacuuming, dusting, and general cleaning as directed by the Store Manager. 
• Assist in the unloading of stock trucks as scheduled and directed. 
• Ensure the use of safe work practices in all your responsibilities to limit the opportunity for injury to yourself and others and damage to products and property.

Skills and Experience : 

• Excellent customer service skills. 
• Effective communicator with strong organization and problem-solving skills. 
• Enthusiastic and a quick learn 
• Excellent communication skills, both written and oral 
• Upbeat and friendly attitude with the ability to work well with others. 
• Ability to thrive in a lively working environment and multi-task. 
• The flexibility to work evenings, weekends, and holidays as assigned. 
• Ability to perform responsibilities in a safe manner for self and others. 
• Compliance with HKG's Drug and Alcohol Policy. 
• Basic Computer skills to use software and complete required paperwork. 

Physical demands and work environment : 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing duties of job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, talk, and hear. Employees must regularly lift and/or move objects up to 25 pounds. Employees must occasionally lift and/or move objects in excess of 25 pounds and be able to determine when having help will be safer than attempting to move the object alone. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus. 
• Work environment: The noise level in the work environment is usually moderate.