Junior Speech Analytics Analyst - Drive Call Insights
Vanguard
Vanguard is seeking a data-savvy analyst to support the development and optimization of Genesys Speech-to-Text Analytics (STA) capabilities. You will analyze call data to uncover call drivers, sentiment, and customer experience insights, delivering dashboards and ad hoc analyses to inform leadership decisions. The role requires at least two years of related experience, strong quantitative skills, and proficiency with Excel and PowerPoint. #J-18808-Ljbffr Vanguard
Vacancy posted 5 days ago
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