Bilingual Spanish/English work-from-home Inbound support

Job Description

Job Description

As a Customer Experience Specialist, you will be responsible for managing customer queries and complaints with a high level of professionalism. This role involves assisting customers with inbound product orders and other interactions while maintaining positive performance standards.

Responsibilities:
Manage customer questions about products, business plans, and promotions in a professional manner.

Process orders, create new accounts, and handle returns.

Upsell products, promotions, and services.

Resolve and de-escalate issues to provide an outstanding customer experience.

Document customer interactions for auditing purposes.

Complete daily training and stay up-to-date on promotions

Working hours: 12:30 PM - 5:30 PM

Skills:
Have basic knowledge of Direct Sales.

Be proficient in Microsoft Office and have typing skills of 30+ wpm.

Education:
High School

Experience:
1-4 years

Qualifications:
Must be bilingual in English/Spanish with advanced proficiency in speaking, reading, and writing Spanish.

Possess strong listening, comprehension, and customer service skills.
A high school diploma or equivalent is required. A college degree is not needed.

Must live in Utah within one hour of the Lehi or Spanish Fork office.

Must have access to high-speed internet (minimum 100 Mbps download speed).

Must have a private, distraction-free space for remote work.

If you're a passionate and professional individual who meets these qualifications, apply now to have us review your resume!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

\nCompany Description

We believe that a job should offer more than a paycheck—it should provide clarity, confidence, and hope. Spherion is a national recruiting powerhouse powered by independent, local owners who are personally invested in your success. Whether you’re looking for your next big break or a flexible way to work, we have the local expertise and global reach to get you there.

Company Description

We believe that a job should offer more than a paycheck—it should provide clarity, confidence, and hope. Spherion is a national recruiting powerhouse powered by independent, local owners who are personally invested in your success. Whether you’re looking for your next big break or a flexible way to work, we have the local expertise and global reach to get you there.