Assistant General Manager

Senior Performance ManagerAt Exos, we believe in unlocking everyone's potential for peak performance, and we're passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We're seeking an experienced Senior Performance Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you'll oversee client programs, guide and support staff, and drive program innovation using Exos' cutting-edge methodology. If you're passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.Responsibilities:Develop, coordinate, manage and maintain the day to day operations of all programsWork collaboratively with internal Finance, Member Services/CRM, Innovation and Management teams to enhance the program, develop strategy and support execution of these initiativesDirectly oversee Reception team and processes, retail, and all department reportingSupport Business ManagerParticipate in meetings with the client, review of metrics and financial reporting, collaborate on strategic initiatives, communications and decision makings within the programDevelop performance and operational metrics and deliver reporting reviews along with internal and client teamsResponsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the programMaintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team and maintain facility calendarAssist in the management and implementation of internal and external membership software systems and vendorsDevelop and manage appropriate program budgets, staffing allocation and execution of services within defined strategic initiativesProactive identification of problems, inefficiencies and subsequent solution planning with client and Leadership TeamDesire to be successful and work as part of a teamOversee Manager on Duty program and schedulingOther duties as assignedQualifications:Bachelor's degree in Health and Wellness, Business, or related fieldA minimum of two years of experience in health and wellness, club management or program management experienceCurrent CPR/AED and First Aid certifications.Proficiency in program development, implementation and ongoing managementAbility to work both independently and as part of a team with innovation, collaboration and initiativeDetail focused, able to work under pressure and prioritize multiple tasksLimited travel (5-10%) requiredStrong computer skills, including Microsoft Office and ability to quickly learn internal software systemsExcellent organizational, communication and time-management skillsFor nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.We are an equal opportunity employerEXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.