Payment Services Supervisor

Payment Services Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

We are seeking a Payment Services Supervisor to lead compliance, quality, and performance in a high-volume contact center environment. This role provides U.S.-based regulatory oversight within a hybrid onshore/offshore model and plays a key role in supporting operational execution, escalation management, and audit readiness. You will play a critical role in minimizing risk, supporting payment and collections operations, and delivering a high-quality customer experience across internal/external customers, stores, and business partners.

This position is located in Phoenix, AZ. The work schedule requires flexibility and includes evenings and rotating weekends.

Main responsibilities:

• Operations & Team Leadership
• Workforce & Resource Management
• Customer Experience & Escalations
• Compliance, Risk & Fraud Oversight
• Reporting, Systems & Process Improvement
• Cross-Functional Leadership

We are looking for candidates who possess the following:

• Bachelor's degree in business or related field (or equivalent experience)
• 5 plus years of contact center or customer service experience
• 3 plus years of experience in payments, collections, banking, or A/R
• 3 plus years of leadership or supervisory experience
• Technical & Regulatory Expertise
• Leadership & Core Competencies

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve