Care Coordinator - BBHE

Care Coordinator

Salary: $49,700/year

The Care Coordinator is responsible for facilitating the wraparound process for families served in the child welfare system in a timely and responsive manner. The Care Coordinator coordinates and schedules Family Team Conferences to promote permanence and prioritizes urgent requests. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system. This position is a 4-year Federal grant funded position.

Family Team Conferences - Essential Function: Coordinate and facilitate Family Team Conferences in order to achieve consensus among family and other participants in developing an appropriate plan based on the needs of the families and to ensure compliance with FPOCF procedures, values, and standards.

Service and Treatment Delivery - Essential Function: Ensures services and treatment are delivered from a strength-based framework and customized in order to meet the individualized needs of consumers and are culturally competent.

Utilization Management - Essential Function: Authorization and monitoring of resources, including agency and community, to meet client's needs.

Relationship Maintenance - Essential Function: Foster and maintain ongoing relationships with family members, care managers, providers, and identified resources in order to call on others to implement client plans.

Adhere to SOC Values and Principles - Essential Function: This is required in order to embrace and promulgate the values and principles of the System of Care on a consistent basis with each family and interaction.

Planning/Scheduling/Meeting multiple deadlines: Plan and schedule meetings, conferences, and travel schedules in order to maintain staff schedules.

Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms.

Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.

Develop Relationships: Able to relate to others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.

Customer Service: Able to anticipate and respond to consumer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate consumer importance and value.

Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information in order to gain understanding and buy-in.

Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.

Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintain highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Minimum of 2 years knowledge of child welfare systems: This is required in order to understand and successfully function within our system of care and to adhere to Florida's statute and code.

Strong computer/data entry skills: This experience is required in order to maintain our utilization management system.

3+ years' experience working with families and children: This experience is essential in order to effectively work with children and families within our system of care.

Collaboration, negotiation and problem-solving skills: This experience is essential in order to effectively facilitate the Wraparound Family Team conferencing process.

Valid Driver's License & Appropriate Insurance - Essential: This position requires a valid driver's license in order to travel throughout the County and requires $100,000/$300,000 bodily injury insurance coverage (per FL Statute) in order to transport clients.

An associate degree from an accredited college or 60+ college credits from an accredited college AND two years of full-time social work or human services experience or two years of professional work experience. Examples of work experience could be, but are not limited to:

a. Guardian Ad Litem or similar child advocate role

b. Family Support Worker

c. Group Home Staff

d. Teacher's assistant/aide

e. Childcare provider/staff

f. Therapeutic Assistant

g. Behavioral health technician

h. Family intervention specialist

i. Home health aide

j. Nurse (LPN or RN) or similar profession

k. Nursing facility assistance

l. Emergency Medical Services (EMS)

m. Other professional jobs that require an assessment of factors that can contribute to trauma or protective capacities with children and families.

n. A high school diploma or GED equivalent (official transcripts required) AND four or more years of full time social work or human services experience.

Bachelor's degree, preferably in a social work or related area of study from an accredited college or university. (Related degrees are Criminology, Psychology, Sociology, Counseling, Special Education, Education, Human Development, Child Development, Family Development, Marriage and Family Therapy although other degrees can apply)

Two years' experience working with at-risk children and families preferred.

2 to 5 years Wraparound and related experience required.

Physical Requirements:

Grasping

Carrying 10 - 15 pounds

Reaching

Sitting

Standing

Bending

Twisting

Speaking

Reading

Listening

Typing

Writing

Operate Motorized Vehicles/Equipment