Safety & Security Team Member 26/27

This position is for the full academic year, open only to enrolled upperclassmen. Freshmen are not eligible to apply for this position.

Expected hours of work per week : 5-20

Work Location & Hours : Carter Hall Basement; 8am-midnight

Qualifications for Position:

• Must have a driver's license and be approved as a driver by the college
• Honesty, integrity, and ability to handle sensitive information in a confidential matter
• Maintain professional appearance
• Must be able to work outside of class and NCAA athletics during the workweek and as needed nights and weekends
• Organization and communication skills
• Ability to relate to customers in a cooperative and supportive manner in contentious situations
• Ability to research, interpret, and clearly relate needed information to customers with clear expectations as needed
• Ability to pay close attention to detail with a high degree of accuracy
• Must be able to work productively and diligently both alone (self-motivated) and positively in a team environment
• Proficient in office and mobile applications
• Experience working with computers and technical material
• Willing to learn new programs and applications with speed and accuracy
• Capable of using hand and power tools
• Capable of planning activities based on assigned tasks
• Ability to be flexible with changing tasks while maintaining and communicating other task deadlines and priorities
• Must be able to work as needed outside of class and NCAA athletics, primarily from 9pm - 2am
• Able to work last night before campus breaks and first night back from breaks
• Possess organization and communication skills
• Ability to relate to customers in a cooperative and supportive manner in contentious situations
• Ability to research, interpret, and clearly relate needed information to customers or other contacts
• Ability to pay close attention to detail with a high degree of accuracy
• Must be able to work productively and diligently both alone (self-motivated) and positively in a team environment
• Must have a driver's license and be approved as a driver by the college

• Proficient in both office and mobile applications
• Experience working with computers and technical material
• Willing to learn new programs and applications with speed and accuracy
• Capable of using hand and power tools
• Capable of planning activities based on assigned tasks
• Able to be flexible with changing tasks while maintaining and communicating other task deadlines and priorities to involved parties

Expected Duties and Responsibilities:

• Work with and assist the department manager and director with assigned tasks
• Observe and report campus and office needs or deficiencies, campus safety issues, and other related problems through the work request system and other office reporting systems
• Responsible for following instructions and seeking clarification when needed
• Adhering to all safety practices and training
• Responsible for key requests, permit issuance, and the checking in and out keys and permits through the various databases, folders, and clipboards
• Organize, maintain, and update office records (not limited to: key records, parking records, holds, and other safety binders and data)
• Assist customers with the education of office services, information, and deadlines in a friendly way
• Assist with Work-Requests and FURFs
• Issue Citations accurately without bias
• Provide assistance with computer-related tasks
  • not limited to: reports, filing, research, and data entry
• Provide both secretarial and technical customer service
  • not limited to: resolving key or parking issues and related technical troubleshooting and resolution
• Perform other tasks as assigned by the supervisor
  • Assisting ScotsCard workers with but not limited to the following:
    • Checking cards in and out through the clipboard
    • Issue and replace student IDs
    • Maintaining Card Access records

Resume skills development (NACE Competencies required by employers) to be developed

• Career and Self Development: Participate in further education and training including the Tennessee Unarmed Security Guard Course and other selected training opportunities.
• Establish relationships with Facilities and Athletic Department ScotsWork students to leverage manpower.
• Communicate effectively with all Covenant community members and others seeking assistance from our department.
• Global Literacy: Anticipate the challenges and navigate obstacles regarding communicating with new members of the Covenant family from other cultures.
• Critical Thinking skills when making decisions regarding the operation of vehicles in inclement weather.
• Leadership : Anticipate the needs of the campus during emergent situations. Lead fellow students during moments of crisis on campus including weather watch warnings and fire alarms.
• Teamwork : Prioritize work. Be prepared to work. Model professionalism by reporting for work on time and appropriately dressed. If you don't show up for work, someone will have to work in your absence. Work as part of our campus security team comprising full- and part-time employees and student workers.

Work Habits (with alignment of Core Values)

The College asks its staff members the following fundamental work habits:

• Do good work. (Service, Diligence, Faithfulness)
• Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
• Be punctual. (Service, Diligence, Integrity, Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Makes suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)
• Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Competencies

Must be a Covenant student.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Sitting: Remaining in the seated position

Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly