Service Delivery Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Service Delivery Manager. The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service Delivery Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Position Highlights:

• Full Time Schedule: Monday - Friday 8am - 430 pm

• Location: This role will support onsite in Farmington, Connecticut

• Lead and Manage team processing medical records along with by taking calls from patients, insurance companies, and attorneys to provide medical records status

• Documenting information on multiple platforms using two computer monitors.

• Preferred 2 years of leadership, Medical Records, Customer Service and Release of Information experience

• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement

You will:

• Have a passion to lead, train and motivate a growing and excited Team.

• Communicate and collaborate with leadership on issues, opportunities, or challenges.

• Lead Audit Team which receives requests from Payors

• Review data and provide client and leadership solutions

• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

• Manage the Request coming in from the Risk Management Team of the client

• Be the leader of client locations and plan for fluctuating needs.

• Oversee the escalation calls from our centralized call centers

• Participates in project teams and committees to advance operational Strategies and initiatives

• Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

• A true leadership philosophy in which the goal of the leader is to serve

• Ability to support clients and your Team working both on-site and remotely.

• 1-2 years of Health Information related experience

• Well-versed with HIPAA standards.

• A knack for presenting to leadership, clients, and your Team via Video or in person.

• Solution provider and forward thinking

• Detail and quality oriented as it relates to accurate and compliant information for medical records.

• Power BI, MS Office

Bonus points if:

• EMR experience with EPIC, or Cerner.

• Previous production/metric-based work experience

• Team building and experience elevating individuals’ careers.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$21.25—$27.13 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

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