Store Leader

Lead the store to maximize productivity and profitability by building a high‑performing team, elevating the brand’s service environment, and driving results through clienteling, omni‑channel sales and operational excellence. Set the tone, model brand behaviours, and cultivate an inclusive culture in which associates thrive as their authentic selves. Responsibilities Model service behaviours and selling standards; coach in real time to ensure a premium client experience. Drive clienteling and omni‑channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank‑you follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS). Empower the team to resolve customer issues swiftly and leverage social selling programs, including live‑stream shopping where applicable. Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience. Recruit, onboard, train, and motivate a high‑performing team that reflects the brand values. Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations. Recognise and reward strong performance while addressing underperformance through targeted development plans. Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity. Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. Analyse selling reports and business trends to identify opportunities and implement action plans. Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results. Communicate the brand aesthetic, philosophy, and lifestyle to both team members and clients. Ensure visual directives are executed consistently and store‑maintenance standards are upheld, creating compelling brand‑right storytelling through displays and windows. Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. Manage scheduling and payroll within budget to maintain optimal sales‑floor coverage. Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. Utilise Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently. Qualifications 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered. Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time‑management, and data‑driven decision‑making. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends. Ability to work in a fast‑paced environment. Strong English language proficiency. (for EU) Schedule & Working Conditions Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak‑busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and manoeuvre the sales floor and stockroom. Base Pay Range $29.00‑$38.50 Benefits Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits. Equal Opportunity Employer Kate Spade is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr