Customer Success Manager

Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range is provided by Recast. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $130,000.00/yr Recast is hiring a Customer Success Manager (CSM) to join our dynamic, customer-facing team. As the first point of contact for our clients, this team plays a critical role in onboarding, training, and continuously supporting customers to ensure their success. In this role, you'll collaborate closely with our Data Science team and work within a cross-functional pod structure alongside Customer Data Scientists to prioritize and manage customer needs effectively. In your first 6 months, you will: Lead the customer onboarding process —coordinating and facilitating training sessions, ongoing check-ins, and Quarterly Business Reviews (QBRs). You’ll manage meeting logistics, create agendas, prepare presentations, and follow up on action items, addressing customer queries along the way. Serve as the voice of the customer —gathering feedback, troubleshooting critical issues, de-escalating concerns, and ensuring the overall success and satisfaction of Recast users. Create and maintain customer-facing documentation —developing FAQs, guides, and resources to help customers overcome common challenges and get the most out of our platform. Leverage our Customer Success platform —tracking customer health, creating playbooks, and optimizing the customer journey to drive long-term satisfaction and retention. Contribute to internal initiatives —collaborating on strategic projects to improve the overall Recast customer experience (e.g., building customer enablement programs). Develop and execute account plans —identifying and mitigating risks while driving growth and engagement across your customer portfolio for the next 3+ quarters. You’ll be a great fit if you have: A strong attention to detail —you’re skilled at managing multiple priorities across a portfolio of 10-20 customers. Customer success experience —you’ve worked in a Customer Success, Account Management, Client Services, or similar customer-focused role. Marketing experience —you’re familiar with the challenges faced by marketers in B2C, and have experience supporting them in measuring marketing effectiveness (preferably in a consultative or agency context). Tech-savviness —while we’ll teach you about media mix modeling, you should be excited to learn about technical concepts and data-driven solutions. An entrepreneurial mindset —you thrive in dynamic, evolving environments and enjoy creating new processes and strategies to enhance customer outcomes. A collaborative spirit —you’re a team player who enjoys working closely with others to achieve common goals. Recast is a startup, so we value team members who can jump in and contribute to multiple areas. If you have any experience or interest in the following, we’d love to hear about it: Account growth (upsells, expansions) Data science or data analysis Marketing analytics Familiarity with Customer Success platforms & JIRA What excites you (and might scare others): Helping shape a startup —You’ll play a key role in defining processes, culture, and structure at an early stage. Working with a remote-first team —We have a distributed, global team and you’ll need to be comfortable with flexibility and independence. Navigating technical challenges —You’ll engage directly with complex data modeling and statistical concepts—an exciting opportunity to expand your skill set! What we offer: Work from anywhere —We’re fully remote, so you can work where you’re happiest. Competitive salary + equity —We offer a competitive salary with equity to give you a stake in our success. Unlimited PTO —Along with a minimum of 2 weeks mandatory PTO, we encourage you to take time to recharge. Autonomy & support —You’ll have the freedom to manage your time and the resources you need to do your best work. Diversity at Recast: We’re committed to building a diverse team, so if you come from an underrepresented background in tech (e.g., women, non-white communities), we strongly encourage you to apply, even if you don’t meet every single requirement. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management, Product Management, and Customer Service Industries Software Development, Marketing Services, and Data Infrastructure and Analytics Referrals increase your chances of interviewing at Recast by 2x Get notified about new Customer Success Manager jobs in United States . United States $113,812.00-$122,850.00 5 days ago United States $106,000.00-$163,000.00 16 hours ago United States $100,000.00-$140,000.00 1 week ago United States $85,000.00-$130,000.00 16 hours ago United States $75,000.00-$85,000.00 1 week ago United States $75,000.00-$95,000.00 20 hours ago Los Angeles Metropolitan Area 3 weeks ago United States $90,000.00-$115,000.00 1 week ago United States $80,000.00-$110,000.00 4 months ago United States $90,000.00-$145,000.00 1 month ago United States $140,000.00-$140,000.00 2 weeks ago Utah, United States $90,000.00-$100,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr