Senior/Lead/Principal Software Engineer, Agentforce (Voice/Communication)

Responsibilities Build, scale and maintain critical features and systems within the Agentforce platform that are used by millions of end users Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities Lead and participate in Software Design and Architecture discussions and decision making Drive the execution and delivery of features and systems by collaborating with architects, product owners, engineers, user experience designers and data scientists Develop and approve test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals Lead and mentor junior members of the team, and act as a Technical Leader for teams Adopt, embrace, and promote agile and test‑driven software development practices Be a multiplier and have a passion for team and team members’ success Lead the team by example for technical excellence and help the team members make sound decisions Basic Qualifications A related technical degree required 7+ years of hands‑on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7 In-depth working knowledge of Go and Python Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku Experience in REST based API development, API lifecycle management and/or client SDKs development Experience in test‑driven development with focus on unit testing, integration testing and end‑to‑end automation Solid understanding of SDLC, and best practices in design, development, testing, and deployment Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD) Ability to support/resolve production customer escalations with excellent debugging and problem solving skills Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting Available for on‑call support on regular rotation basis Required Skills Experience with Go Experience with large‑scale, highly distributed systems Experience with performance optimization Nice to Have Skills Experience with ASR, TTS, Telephony technologies. Experience with modern AI/ML frameworks, systems, libraries, and patterns Experience with websockets, gRPC, protobuf Experience with Python, Java/J2EE technologies such as Spring, Spring Boot, Hibernate and EJB Experience with Data model design and familiarity with SQL and NoSQL Ability to cross‑over to help on the DevOps side of things (CI/CD tools, Terraform, Automation, etc.) Experience using Analytics and Monitoring tools such as Pingdom, New Relic, Graphite, Sumo Logic and/or Splunk Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin) Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr Centaur Labs