Senior Manager, CRM Program Management and Governance

About Becton, Dickinson & Company We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Summary The Senior Manager, Program Management and Governance is responsible for driving the strategic planning, execution, and governance of our global CRM orgs. This is more than a traditional program‑management role as governance is central to it. The position owns the decision‑making forums, demand‑intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes. Key Responsibilities Own the overarching Revenue Technology strategic roadmap across CRM, including multi‑org governance and innovation alignment, and lead program governance across the global CRM implementation. Establish governance frameworks, standards, and decision rights that protect enterprise consistency while enabling approved local and business‑unit variation. Oversee the program roadmap, business readiness, risk management, and milestone tracking end‑to‑end, and drive a consistent operating cadence across AMER and International workstreams. Lead key decision forums and steering committees, and own executive stakeholder reporting on roadmap, trade‑offs, and delivery outcomes. Own vendor relationships, contract governance, and license management across CRM platforms (e.g., Salesforce), partnering with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget controls. Develop the single‑backlog intake framework, triaging demand across regions and business units on a Now / Next / Later basis with clear, defensible prioritization. Drive execution across multiple concurrent initiatives, manage program plans, milestones, risks, and resources, and establish and run the operating cadence—ceremonies, sprints, demos, and releases—to drive accountability, transparency, and momentum. Coordinate how new business is onboarded into the product model, walking stakeholders from intake through requirements to release (“into the factory”), and coordinate change management and business‑readiness activities across regions and workstreams to ensure adoption. Monitor success metrics—adoption, cycle time, data quality, and cost management—to ensure business objectives are achieved, and adjust plans and priorities based on insight and results. Serve as the integrator between business leaders and delivery teams across the CRM portfolio, translating complex initiatives into clear, outcome‑focused narratives for executive audiences. Minimum Requirements Bachelor’s degree in Business, Engineering, Information Systems, or related field (or equivalent professional experience). 7+ years of experience in program management, transformation delivery, consulting, operations, or technology‑focused roles within large, global organizations. Proven experience leading multi‑workstream initiatives with complex dependencies and senior‑level visibility. Demonstrated experience establishing and owning governance—decision forums, decision rights, and vendor governance—not solely program coordination. Demonstrated ability to operate effectively and influence without authority in a matrixed environment. Willingness and ability to travel up to 30% (Domestic/international) of the time to present in person for workshops, program forums, and key engagements. Preferred Skills & Experience Experience supporting CRM or commercial technology platforms. Experience coordinating delivery with internal IT/shared‑services and third‑party vendors or system integrators. Experience owning vendor governance, licensing, and budget defense for a technology portfolio. Comfort working across hybrid delivery models (agile, waterfall, or mixed). Strong analytical skills with the ability to translate data and insights into actionable program decisions. Ability to simplify complexity and communicate clearly with both technical and non‑technical audiences. Leadership Attributes Comfortable operating amid ambiguity, incomplete data, and evolving enterprise priorities. Commercially grounded, people‑first leader with strong business acumen. Curious and innovative, with the ability to push boundaries while navigating governance and risk. Trusted partner who collaborates effectively and constructively challenges when needed. Strong ownership mindset — treats the strategy, the budget, and the governance as theirs to defend. Data‑driven decision‑maker who translates insights into action. Clear, concise communicator with a strong executive presence. High integrity, strong learning agility, and resilience in a fast‑changing environment. Travel Requirements Willingness and ability to travel up to 30% (Domestic/international) of the time. Location Primary Work Location: USA, NJ – Franklin Lakes. Additional Locations: (TBD). Pay Transparency Statement Annual Bonus Potential Discretionary LTI Bonus Health and Well‑being Benefits: Medical coverage, Health Savings Accounts, Flexible Spending Accounts, Dental coverage, Vision coverage, Hospital Care Insurance, Critical Illness Insurance, Accidental Injury Insurance, Life and AD&D insurance, Short‑term disability coverage, Long‑term disability insurance, Long‑term care with life insurance. Other Well‑being Resources: Anxiety management program, Wellness incentives, Sleep improvement program, Diabetes management program, Virtual physical therapy, Emotional/mental health support programs, Weight management programs, Gastrointestinal health program, Substance use management program, Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit. Retirement and Financial Well‑being: BD 401(k) Plan, BD Deferred Compensation and Restoration Plan, 529 College Savings Plan, Financial counseling, Baxter Credit Union (BCU), Daily Pay, College financial aid and application guidance. Life Balance Programs: Paid time off (PTO), including all required State leaves, Educational assistance/tuition reimbursement, MetLife Legal Plan, Group auto and home insurance, Pet insurance, Commuter benefits, Discounts on products and services, Academic Achievement Scholarship, Service Recognition Awards, Employer matching donation, Workplace accommodations. Other Life Balance Programs: Adoption assistance, Backup day care and eldercare, Support for neurodivergent adults, children, and caregivers, Caregiving assistance for elderly and special needs individuals, Employee Assistance Program (EAP), Paid Parental Leave, Support for fertility, birthing, postpartum, and age‑related hormonal changes. Leave Programs: Bereavement leaves, Military leave, Personal leave, Family and Medical Leave (FML), Jury and Witness Duty Leave. Equal Opportunity Employer We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. #J-18808-Ljbffr Becton Dickinson