Payment Poster

About the role Reporting directly to the Senior Manager of Revenue Cycle Operations, the RCM Associate will support all billing and revenue cycle operations at Nourish, including resolving patient billing tickets, managing claim workflows, and building and optimizing RCM processes as we scale into new service lines and payer contracts. This role is critical to Nourish's core operations—you will work cross-functionally with Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work you do directly impacts our patients, our dietitians, and our payers. This role is full-time and open to NYC-based or remote candidates. Key responsibilities Manage a high volume of patient-facing and internal billing questions—including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications. Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers. Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution. Support ad-hoc RCM projects—including payer-specific billing efforts and new service line expansions. Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team. Collaborate with cross-functional partners to communicate billing updates, elevate complex cases, and gather information needed to resolve patient or payer issues. Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation—actively contributing feedback that shapes how our RCM technology evolves. You’ll love this role if You are detail-oriented and organized. You enjoy keeping things on track and meeting deadlines. You’re comfortable managing multiple tasks and prioritizing effectively. You’re proactive and eager to learn. You seek opportunities to take ownership of tasks and enjoy problem-solving when challenges arise. You welcome the opportunity to learn new flows or help optimize our operations. You approach challenges with a problem-solving mindset, adapting to obstacles and finding effective solutions to keep progress on track. Overcoming roadblocks and finding creative solutions energizes you. You thrive in a dynamic environment. You’re energized by a rapidly improving workplace. Changes to processes and workflows don’t stress you out—you see them as opportunities to learn and grow. You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to contribute to solving America’s healthcare crisis. We’d love to hear from you if You have 2+ years of experience in a revenue cycle, medical billing, or healthcare operations role. You're familiar with insurance billing workflows —including claim submission, denial management, ERA reconciliation, and payer communications. You're a patient-first communicator —professional, empathetic, and able to de-escalate billing concerns while keeping things moving. You're highly organized and detail-oriented , with strong follow-through; you take things all the way through the finish line. You're energized by technology and automation —you don't just adapt to new tools, you seek them out. You're excited by the idea of using AI to make billing smarter and are comfortable shaping how those tools get built and used. You must be legally authorized to work in the U.S. #J-18808-Ljbffr