Senior 401K Specialist

FrankCrum is a Top Workplace!

FrankCrum is a Top Workplace!
FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

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The Role You'll Play to Create Success

We are excited to announce a full-time, Senior 401K Specialist opportunity! In this role, you will be serving as a subject matter expert for the design, implementation, governance, and ongoing administration of qualified retirement plans (including 401(k) plans) and related programs. The Senior 401(k) Retirement Plan Specialist provides consultative guidance to internal partners and clients, ensures operational excellence and regulatory compliance, and leads complex plan initiatives from design through execution.

This position reports to the VP of Benefits. The Senior 401(k) Retirement Plan Specialist works with a high degree of autonomy, serves as a technical resource for retirement plan matters, and may provide guidance, training, and informal leadership to team members as assigned.

1. Serves as the senior subject matter expert for 401(k) plan operations, plan document provisions, and regulatory requirements (ERISA, Internal Revenue Code, Department of Labor guidance) to ensure compliant plan administration.
2. Leads and coordinates annual compliance activities including ADP/ACP, Top Heavy, coverage, and other nondiscrimination testing; supports corrective action processes as needed in partnership with internal stakeholders and external providers.
3. Consults with clients and internal partners on plan design strategy (i.e. eligibility, match/profit sharing, safe harbor features, auto-enrollment/auto-escalation) and oversees plan adoptions, amendments, restatements, and conversions to ensure timely and accurate implementation.
4. Provides senior-level oversight of day-to-day plan administration, including review of data integrity, contribution processing, eligibility, vesting, and distribution events; performs and documents quality control/audit reviews to mitigate operational risk.
5. Interprets and applies retirement plan regulations and plan document provisions to resolve complex issues, recommend process improvements, and provide clear guidance to clients, employees, and internal teams.
6. Oversees plan audit coordination, third-party administrator and recordkeeper deliverables, and Form 5500 preparation/filing processes (including required schedules and supporting documentation), ensuring deadlines and quality standards are met.
7. Provides escalation support for participant transactions and interpretations, including loans, hardships, Qualified Domestic Relations Order (QDRO) coordination, distributions, and required minimum distributions, ensuring accurate processing and appropriate documentation.
8. Partners with internal leadership to support fiduciary governance processes, including preparation of materials for Investment/Retirement Plan Committee meetings, tracking action items, and maintaining required committee documentation.
9. Develops and delivers advanced client and participant education and communication strategies (enrollment meetings, webinars, targeted campaigns), ensuring messages are accurate, compliant, and aligned with plan features and objectives.
10. Manages complex client inquiries and vendor coordination with timely, professional communication; ensures appropriate prioritization, documentation, and resolution of issues.
11. Analyzes plan metrics (participation, deferral rates, match utilization, asset and loan activity) and provides consultative reporting and recommendations to clients and internal partners to improve participant outcomes and plan success.
12. Leads or supports retirement plan projects and continuous improvement initiatives (process redesign, controls, documentation, automation) to increase efficiency, reduce errors, and strengthen compliance.
13. Collaborates with Marketing, Sales, and Benefits teams to support client growth and retention by aligning retirement plan communications, enrollment strategies, and service delivery with broader client needs.
14. Maintains accurate, timely documentation and records for all plan-related activities and follows established company policies and procedures. Working knowledge of retirement plan service models and vendor ecosystems (recordkeepers, TPAs, auditors, ERISA counsel, investment advisors) and the ability to manage deliverables and service issues effectively.
15. Advanced knowledge of qualified retirement plan administration and compliance, including ERISA, IRS/DOL requirements, plan document interpretation, and fiduciary best practices.
16. Working knowledge of retirement plan service models and vendor ecosystems (recordkeepers, TPAs, auditors, ERISA counsel, investment advisors) and the ability to manage deliverables and service issues effectively.
17. Ability to analyze complex data, testing results, and operational trends; develop practical recommendations and corrective actions; and explain outcomes clearly to both technical and non-technical audiences.
18. Strong attention to detail and ability to independently prioritize work, manage multiple deadlines (testing, audit, Form 5500, conversions), and maintain high quality standards.

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The Attributes We Seek
Bachelor's degree in finance, business, human resources, or related field; equivalent combination of education and experience may be considered. Preferred: industry credentials such as QKA, QPA, CPFA, or other relevant retirement plan designations; experience supporting fiduciary/committee governance and complex plan conversions. Five plus (5+) years of progressive experience in 401(k)/ qualified retirement plan administration, including plan design support, compliance testing, and audit/Form 5500 coordination. Preferred: industry credentials such as QKA, QPA, CPFA, or other relevant retirement plan designations; experience supporting fiduciary/committee governance and complex plan conversions.


Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-ninety-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement
• PTO cash out
• Tickets at Work
• Access to the Alero Financial
• Employee and client referral bonus programs

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure.


The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.