General Manager

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Best Western Plus. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Best Western Plus. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. This is a Full Time position located in Sharon, MA. Work Performed As General Manager, you are responsible for leading and managing all aspects of the Best Western Plus operation and for delivering results that contribute to the vision and overall success of the Best Western Plus. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience. Oversee day-to-day operation of the Best Western Plus and maintain all standards of guest service Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments Interface with guests on a daily basis and resolve any concerns that may arise Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue Assess and adjust performance throughout the year to stay profitable Ensure adherence to hotel and company policies and/or procedures Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc. Facilitate the human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities) Ensure that all local, state, and federal rules and regulations, as well as any Best Western Plus policies and practices, are followed Ensure that each guest experience exceeds expectations Build and maintain working knowledge of restaurant operations Requirements 5 or more years of experience working in the hospitality field Previous experience in a managerial role overseeing a team, preferably in hospitality Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information. Ability to understand and provide excellent customer service Maintain a friendly, cheerful and courteous demeanor at all times Must be responsible and be able to work independently Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more) Ability to stand for long periods of time Ability to lift/push up to 50 lbs Must be able to work onsite at the hotel location Ability to cover shifts as needed for associates Hours required: Full Time 45 hours per week for Must be flexible Proficiency in the English language Additional Preferred Skills/Qualities Strong attention to detail Second language is a plus, preferably Spanish or French Compensation $65,000 to 70,000 Annually Earned paid time off Employer-contribution medical/dental/vision insurance Optional life insurance Short term/Long term disability Optional 401k with employer match Employee discounts at participating hotels Option to sign up for on-demand pay with DailyPay Refer a friend – get paid extra when they join our team! Bonuses for name recognition and guest score Opportunities to grow – one of the fastest-growing hotel companies Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr