Manager - Education & Training

Under the supervision of the Director of Compliance and Risk Management, the Education and Training Manager plays a pivotal role in enhancing the skills and knowledge of all new employees and current employees alike. Your responsibilities will encompass the onboarding and orientation of all new employees, ensuring they are adequately prepared to deliver the highest quality of care and performance in their role. You will oversee and implement collection of required documentation, scheduling, and training. Additionally, this role is responsible for the facilitation of comprehensive educational programs that maintain the mission readiness of new and current employees.

Role and Responsibilities

• Onboarding and Orientation: Conduct orientation sessions for new employees, providing them with essential information about policies, procedures, and expectations. Work alongside recruiting to ensure all necessary documentation is collected and verified. Be sure that all providers are familiar with the units, supplies, AM/PM vehicle checks, and where equipment is located in the offices. Have all employees proficient in the Traumasoft software, and online training program.
• Training Coordination: Schedule and manage training sessions, ensuring that new hires receive the required training in a timely manner. Collaborate with existing staff to identify training needs and develop tailored programs. Assist in retraining in collaboration with Operations, Risk Management, Fleet Management, Customer Solution Center, Billing, and Human Resources. Provide mentorship and guidance to trainers (EMTII and Paramedic II) to enhance their instructional skills and knowledge.
• Online Training Management: Monitor and maintain the online training platform, updating content as necessary to reflect current practices and protocols. Ensure that all personnel have access to required training materials.
• Recertification Programs: Create and implement Advanced Life Support (ALS) and Basic Life Support (BLS) recertification training programs. Stay updated on the latest guidelines and standards to ensure compliance and effectiveness.
• Skills Development: Teach new employees essential provider skills, employing hands on training techniques and simulations to build confidence and competence in real world scenarios. Perform in house megacodes for all incoming ALS providers. Foster a culture of continuous improvement by encouraging feedback from trainees and trainers regarding the training program and practices.
• Performance Tracking: Monitor employee progress in training programs and provide feedback to help them achieve their professional development goals. Maintain accurate records of training completion and certifications. Prepare reports for the Medical Review Committee detailing training initiatives, participant performance, and clinical skill enhancements.
• Collaboration: Work closely with the medical director and all other departments and to enhance the overall education framework within Butler Medical Transport.
• Medical Review Committee: Actively participate in committee meetings to discuss cases, training needs, review educational programs, and assess their effectiveness in clinical standards.
• Quality Assurance and Quality Improvement: Conduct regular audits of EMS documentation and clinical performance to ensure compliance with established protocols and guidelines. Work directly with Billing to identify EPCR issues with employees and complete retraining. Report each month he QAQI numbers of each nurse, with a percentage on how many calls were captured in total.
• Develop a combination in person/online training to assist paramedics in preparing for national exams in critical care, to allow the facilitation of them becoming SCT providers in MD

Qualifications and Education Requirements

• 1-2 years of leadership experience
• Graduation From High School or equivalent
• 19 years old at time of hire for insurance purposes
• Successful completion of NREMT Paramedic certification
• Current NREMT and MD and DC Paramedic (or ability to obtain within 10 days of hire)
• Valid driver’s license
• Ability to drive company vehicles with a clean driving record.
• Successful completion of a NAEMT EVOS or ability to obtain in 90 days.

• Current AHA BLS Instructor.
• Current MIEMSS QAQI Certification. (or ability to obtain within 1 month of hire)
• Current NAEMT Instructor (or ability to obtain within 3 months of hire)

• Ability to provide quality patient care within scope of practice.
• Knowledge of all state protocols for EMS providers.
• Availability for recall in times of crisis
• Ability to pass a lift test of 150 – 200 pounds.
• Ability to pass a pre-employment drug test.

• · Ability to pass a pre-employment background check.
• · Ability to speak and write English.
• Proven track record of success leading training programs for EMS professionals.
• Knowledge of education and training best practices.

Preferred Skills

• Training across all organizational levels
• Traumasoft Experience
• Open LMS Experience