Front Desk Specialist

Job Description

Job Description

FRONT OFFICE COORDINATOR

Premier Dermatology | Aesthetics & Wellness

Premier Dermatology | Aesthetics & Wellness is seeking an enthusiastic, professional, and customer-focused Front Office Specialist to join our growing team. This individual will serve as the first point of contact for our patients, creating a welcoming experience while ensuring efficient front office operations.

The ideal candidate is friendly, organized, detail-oriented, and thrives in a fast-paced healthcare environment. Experience in a medical office is preferred but not required.

Position Summary

The Front Office Speciallist is responsible for patient check-in and check-out processes, scheduling appointments, answering phones, collecting payments, and maintaining accurate patient information. This role plays a key part in delivering exceptional patient experiences while supporting the daily operations of our dermatology, aesthetics, and wellness practice.

Responsibilities

• Welcome patients and visitors with a professional and friendly demeanor
• Check patients in and out for appointments
• Review patient charts and verify that demographic, insurance, and account information is accurate and up to date
• Schedule, reschedule, and confirm patient appointments
• Answer incoming phone calls and respond to patient inquiries
• Collect copays, balances, and payments for services rendered
• Assist patients with insurance, billing, and account questions
• Support and maintain patient loyalty and rewards programs
• Contact patients via phone and text to confirm appointments and communicate scheduling updates
• Maintain patient confidentiality and comply with HIPAA regulations
• Collaborate with providers and team members to ensure smooth daily operations
• Perform additional administrative duties as assigned

Qualifications

• High school diploma or equivalent required
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Ability to multitask and remain organized in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Positive attitude and professional appearance
• Ability to work effectively as part of a team

Preferred Qualifications

• Previous experience in a medical office, dermatology practice, med spa, or healthcare setting
• Experience with scheduling software or electronic medical records (EMR) systems

Requirements

Candidates must:

• Provide exceptional customer service
• Demonstrate empathy and compassion toward patients
• Be highly motivated and dependable
• Be organized and attentive to detail
• Work effectively both independently and as part of a team
• Successfully manage multiple priorities in a busy environment
• Be flexible and willing to travel between clinic locations as needed, including Walmart Home Office locations and future Springdale locations.

Job Details

Job Type: Full-Time

Compensation: $16.00–$19.00 per hour , based on experience and qualifications

Work Location: In Person

Primary Location: Bentonville, AR

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• Parental Leave
• Employee Discount

Join a team dedicated to providing exceptional dermatology, aesthetics, and wellness care while creating an outstanding experience for every patient we serve.