Client Solutions Center Specialist
$17 per hourCentier Bank
- # Client Solutions Center SpecialistApplylocations: Merrillville, INtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2874**Starting Pay Rate is Based on Experience - Minimum Hourly Rate:**$17.00Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.****A Centier Associate**** is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.****What are our values?**** Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?****What about the perks?**** Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.**Department Hours: Monday-Friday 7:00 AM-8:00 PM CST, Saturday 8:00 AM-3:00 PM CST, and Sunday 10:00 AM-3:00 PM CST. Open availability to work all days and hours listed is required with this opening.****Supervisory Responsibilities:** N/A**Summary:** The Client Solutions Center Specialist 1 is responsible for providing outstanding client experience by responding to client inquiries. The Specialist 1 accepts calls from clients, answering questions, and addressing concerns while adhering to the bank and department standards and maintaining a polite and professional demeanor. The Client Solutions Center Specialist 1 educates clients about Centier’s financial products and services and refers or sells the appropriate products and services matching the client’s needs. This position requires flexibility in working evenings and some weekends.**Essential Duties and Responsibilities:****Brand Ambassador/Client Experience*** Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.* Provide the highest levels of quality service to clients and perform client requested services in a friendly, positive, professional manner, always using the clients’ name.* Provide accurate, satisfactory answers to client inquiries and concerns.* Maintain a position of trust and responsibility by keeping all customer business confidential.* Handle and resolve client problems and complaints in a quick and efficient manner either on your own or with the assistance of management, while offering patient and empathetic assistance and support.* Consistently follow all the key performance behaviors outlined in individual client survey service scores.* Overall focus on owning the client experience effectively and efficiently to provide end to end servicing whenever possible.**Training and Development*** Stay up to date with pertinent information, including emails, job aids, or links that may be appropriate for the Client Solutions Center.* Maintain files for pending and completed projects.* Engage in personal development activities such as online learning and internal/external training to assist in career growth.* Continuously learn and adhere to all operations, security, risk and regulatory policies and procedures; be familiar with the resources available to assist with client questions.* Maintain a current and well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.* General understanding of the client experience in the digital account opening process to assist clients navigate the platform.**Sales and Service*** Establish rapport with clients by displaying a caring attitude, identifying their needs, recommending, and explaining solutions, handling objections, and asking for the business.* Refer clients to online account opening platform to open and fund accounts.* Identify and act on opportunities to refer clients to specialists in other lines of business.* Build client relationships; invite clients to visit our website for current specials and events, educate on new and current products to clients, offer to send information.**Productivity/Efficiencies*** Act as liaison on behalf of clients with other departments to ensure full resolution.* Complete and process forms on behalf of clients.* Order checking and line of credit checks for current and new clients.* Assist clients with fraud resolution including completion of disputes and fraud affidavits; escalate to Fraud Operations when necessary.* Respond to voicemails in accordance with the Essentials of Excellence.* Log all client interactions and relevant notes in the CRM.* Educate clients on the bank’s digital platform including navigation within the platform and the various features.* Utilize system to perform transactions and account lookups to research and respond to client inquiries.* Utilize the digital administrative platform to troubleshoot and resolve user digital issues; escalate to the next level when necessary.* Follow up on client and potential client calls, when necessary, through outbound calling.* Route calls and inquiries to appropriate branch or department as necessary.* Review reports on a weekly and monthly basis.* Participate in weekly coaching sessions with Team Leader.* Continuously evaluate processes, recommending process improvements to gain efficiency and/or enhance the client experience.**Other Duties and Responsibilities:*** The position responsibilities outlined above are not meant to be construed as encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.**Knowledge, Skills, and Abilities:*** Strong communication skills, both written and verbal* Ability to work through client concerns by listening, thinking through all options, and responding appropriately.* A patient and empathetic attitude* Ability to multi-task and toggle between programs* Comfortable working in a fast-paced environment* Strong computer skills – basic working knowledge of MS Office (Word, Excel, Teams)* Consultative skills to identify a client’s financial needs.* Strong organizational skills* Availability to work evenings and weekends.* High attention to detail to ensure accuracy.* Resourcefully gain knowledge and capabilities.**Minimum Qualifications:*** High school diploma or equivalent* Banking experience helpful* 1-2 years customer service experience; phone experience preferred.* High-speed internet connection required (when working remotely)
- J-18808-Ljbffr Centier Bank
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Client Solutions Center Specialist in Merrillville, IN vacancy
$110k - $138k
...world happen. WWT's work benefits clients and partners as much as it does... ...cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem... ...be doing? The Computer Vision Specialist is a member of WWT’s Global...SuggestedFull timeWork experience placementRemote workFlexible hoursShift workWorld Wide Technology
Gary, IN4 days ago- Centier Bank in Merrillville, IN is seeking a Client Solutions Center Specialist to provide outstanding service by answering client inquiries and guiding them through banking products. This role requires empathy, strong communication, and the ability to work evenings and...SuggestedWeekend workAfternoon shift
- ...team, oversee projects, budgets, and staffing, and mentor engineers to deliver high-quality, compliant infrastructure solutions. The role emphasizes client relationship management, business development support, and collaboration with project managers to achieve strategic...Suggested
- Our client, a leading manufacturer of aero engines and industrial... ...professional development Free fitness center membership Be at the... ...Segment Project Procurement Specialist will report to the Regional... ...across the division and implement solutions to reduce process waste,...SuggestedContract workFor contractorsWork at officeRelocation
- ...dynamic Collections team. You will represent the firm and its clients by managing past-due accounts while maintaining a professional,... ...with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with applicable regulations. This role emphasizes...Suggested
- ...Full time Architectural Visualization and BIM Specialist Crown Point, United States | Posted on 05/16/202... ...dimensionally accurate representations of proposed DynaDome solutions. Prepare visual assets formatted for proposals, client presentations, and internal review meetings....Full timeTemporary workApprenticeshipShift work
- ...medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.Medical Reception - Donor Center Technician - We train Medical Reception - Donor Center Technician You are a fit for us...Work at officeFlexible hoursShift work
$35 - $38.79 per hour
A client of Innova Solutions is immediately hiring for a Project Controls Specialist Position type: Full-time, Contract Duration: 18 months Location: Gary Indiana 46402 Overview... ...$3 Billion. Through our global delivery centers across North America, Asia, and Europe, we...Hourly payFull timeContract workTemporary workWork experience placementImmediate startWorldwideFlexible hours- The Recovery Support Specialist (RSS) provides direct support and supervision... .... Monitors Business Center/Workflex for patient compliance... .... Aids and instructs clients in facilitation and presentation... ..., involves others in seeking solutions, and conducts appropriate analyses...Work at officeLocal areaShift workNight shift
- ...and turnover, ensuring installations meet drawings, specs, and client expectations. Responsibilities include maintaining QA/QC records... ...testing, commissioning, and turnover activities on a mission-critical data-center project. #J-18808-Ljbffr Sheakley Workforce StaffingLong term contract
- ...engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond... ...Phoenix Business Journal. 2025 ENR Top 400 – Top Data Center Contractor (Top 3). 2025 ENR Top 100 Design-Build...Full timeContract workFor contractorsWork experience placementFor subcontractorWork at officeFlexible hours
Clayco
Hobart, IN2 days ago - ...Our client, a leading energy and utility provider, is looking to hire a Labor Relations Assistant . This is an onsite role based in Merrillville, IN . This role is a 6-month W2 contract with benefits! As a Labor Relations Assistant , you will act as an...Full timeContract workLocal area
Motion Recruitment
Merrillville, IN2 days ago - ...build good Guest relationships to develop a client based business Lead by example with a... ..., communicating recommendations and solutions to Store Manager Give informational and... ...State Law Supplements found on the Teammate Center, under Human Resources. #LI-...Hourly payPart timeWork at officeLocal areaAll shiftsFlexible hoursShift workDay shiftAfternoon shift
Buckle LLC
Merrillville, IN21 hours ago $126k - $158k
...world happen. WWT's work benefits clients and partners as much as it does... ...cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem... ...Summary The Forward Deployed Specialist is the builder on the ground for...Full timeFlexible hoursShift workWorld Wide Technology
Hammond, IN1 day ago- ...banking products, services, and digital solutions to support customers’ current and future... ...relationships and contributing to the banking center’s success by achieving established... ...center environment. Proactively engage clients in meaningful conversations to...Flexible hoursNight shift
First Merchants Bank
Merrillville, IN2 days ago - ...Globe Life is seeking a remote-capable team member to conduct virtual consultations and guide families through financial-solutions. You will assess client needs and build lasting relationships while handling routine administrative tasks. The role offers flexible scheduling...Remote jobWeekly payFlexible hours
- ...Associate Banker in Indiana to deliver friendly, attentive service and build trusted client relationships. The role focuses on greeting clients, guiding them through banking solutions, and supporting branch operations with accuracy and care. Candidates should have a high...
- ...’ financial well-being.. Typical day-to-day tasks include: Conducting virtual consultations with clients. Assessing clients’ needs and imparting knowledge on solutions. Cultivating lasting client relationships through consistent, periodic check-ins. Completing related...Weekly payWork from homeFlexible hours
$136.24k
...passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we... ..., change orders, and applications for payment to the client. Develops simple to complex scopes of work. Performs surveying...Contract workWork experience placementFor subcontractorH1bCDM Smith
Gary, IN3 days ago- ...associates celebrate lives. We celebrate our associates.The Transfer Specialist is responsible for the care, removal, and transport of... ...according to company proceduresTransports caskets to airports, care centers, or funeral homes; assists with moving casketsVehicle...Part timeWork experience placementCasual workLocal areaNight shift
Service Corporation International
Crown Point, IN4 days ago - ...Lead Processing Specialist Take the next step in your operations career by leading a team... ...opportunity is ideal for a dependable, solutions-oriented professional who enjoys developing... ...informed decision-making. Respond to client, customer, and internal inquiries...For subcontractorWork at officeRemote work
- ...Transfer Specialist The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate... ...to company procedures Transports caskets to airports, care centers, or funeral homes; assists with moving caskets Vehicle...Work experience placementCasual workLocal areaNight shift
Service Corporation International
Crown Point, IN21 hours ago - ...effectively. The Lead Piping Designer is a client facing role that takes technical... ...professional engineering, architecture and project solutions company providing services to a broad... ...Learning Management System, Middough Learning Center. Middough provides an opportunity to...Temporary workH1bWork at officeLocal areaFlexible hours
Middough
Crown Point, IN2 days ago $850 - $1,200 per week
...Lawn Specialist 9171 Louisiana, Merrillville, Indiana 46410 TruGreen accepts applications on an ongoing basis. Job Description... ...safely and precisely Diagnose lawn concerns and offer expert solutions during customer visits and calls Measure properties and...Hourly payLocal areaTruGreen
Merrillville, IN1 day ago$17 - $27.5 per hour
...Job Title Client Service Representative Job Description Old National Bank has been... ...Representatives (CSR's) help the banking center retain and deepen client relationships... ...proactively referring product and service solutions that meet the client's financial needs, and...Night shift$30 per hour
...resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales. Decision Making - makes balanced... ...Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements...Hourly payTemporary workWork experience placementInternshipWorldwideFlexible hoursOracle
Hammond, IN1 day ago- Crossroads YMCA is seeking a Wellness Coordinator to lead wellness center operations and deliver hands-on member service. You will demonstrate equipment, assist members with goals, and foster a welcoming, inclusive environment focused on safe, high-quality experiences....
- First Merchants Bank seeks a Banking Center Manager to lead our Crown Point, IN location. Focus areas include developing sales plans, coaching staff, and ensuring operational soundness of the banking center. You will craft aggressive sales/marketing plans to drive deposits...
- ...About the Role As a Distribution Center Associate, you'll be a crucial part of our logistics operations, ensuring that products are efficiently and accurately distributed to our customers. You'll work in a dynamic environment, handling various tasks from receiving...
Amazon
Hobart, IN2 days ago - Edgewater Health in Gary, IN seeks a Patient Access Supervisor to oversee day-to-day operations of the call center and front desk, ensuring timely registration, insurance verification, sliding‑fee screening, and scheduling in a hybrid FQHC/Community Mental Health Center...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Solutions Center Specialist. Be the first to apply!
Related searches
- client service officer Merrillville, IN
- service agent Merrillville, IN
- customer service associate Merrillville, IN
- customer solutions specialist Merrillville, IN
- customer service assistant Merrillville, IN
- customer experience associate Merrillville, IN
- remote customer service agent Merrillville, IN
- benefits customer care representative Merrillville, IN
- career services representative Merrillville, IN
- customer service representative (remote from home) Merrillville, IN