Reimbursement, RCM System Support Supervisor

Reimbursement, RCM System Support Supervisor Full‑time position located in Friendswood, Texas, with potential remote work. Start date: June 08, 2026. Benefits Excellent Annual Salary + 25% Bonus Potential 20 Accrued PTO Days Annually + 10 Paid Holidays 401(k) with 100% Company Match up to 6% 3 Health Care Plan Options + Company HSA Contribution Company Stock Grant Upon Hire Responsibilities As the RCM System Support Supervisor, you will lead daily operations of the RCM Systems Support and Payer Enrollment teams, ensuring work is completed accurately and on schedule. Your day will involve answering questions, resolving escalations, guiding staff through system configuration, billing workflows, and payer requirements. You will assist with configuration changes, workflow design sessions, and thorough regression testing to maintain system continuity. A key part of your role includes supporting nationwide payer enrollment and credentialing activities, troubleshooting documentation issues, and coordinating required submissions. You will collaborate closely with IT, reimbursement leadership, and external partners to address system or processing concerns. Throughout the day you will monitor work quality, maintain progress trackers, and communicate updates, risks, or barriers to leadership to help drive efficient, compliant, and well‑supported revenue cycle operations. Requirements Bachelor's degree in computer science or a related field, or equivalent combination of experience and education. At least 3 years in revenue cycle systems management, including billing system configuration changes, maintenance, upgrades, system testing, and documentation. At least 3 years of successfully managing processes and people. Knowledge of laboratory medical insurance billing requirements and revenue cycle workflow. Experience in nationwide laboratory payer enrollment and credentialing, including commercial payers and Medicaid. Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook. Attention to detail and ability to manage multiple priorities in a fast‑paced, ever‑changing environment. Strong analytical, problem‑solving, and critical‑thinking skills. Ability to learn new skills quickly and apply them to daily job responsibilities. Experience developing SOPs and process documentation. Experience working with clearing houses. Schedule Monday‑Friday, 8 AM‑5 PM, working from the Friendswood, Texas office. Remote candidates will be considered. Work Authorization All candidates must be legally authorized to work in the United States. Castle Biosciences does not sponsor H‑1B, OPT, or other employment‑related visas. Equal Opportunity Employer Castle Biosciences is an equal‑opportunity employer to all protected classes, including veterans and individuals with disabilities. If you have a disability and need a reasonable accommodation for your job search or application, please email View email address on click.appcast.io. #J-18808-Ljbffr Castle Biosciences, Inc.