INSPECTOR SPECIALIST (WT: MS COMPLIANCE OFFICER III)

Requisition No: 878061


Agency: Highway Safety and Motor Vehicle

Working Title: INSPECTOR SPECIALIST (WT: MS COMPLIANCE OFFICER III) - 76003159

Pay Plan: Career Service

Position Number: 76003159


Salary: $43,307.28 Annually


Posting Closing Date: 06/22/2026


Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES
BUREAU OF CREDENTIALING SERVICES

*Career Service (CS) Opportunity*

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Carmen Rodriguez Duran, View phone number on click.appcast.io, View email address on click.appcast.io

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits Include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.


If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
This position will be responsible for making decisions and solving problems, while analyzing information and evaluating results to choose the best solution; resolving escalated customer issues, assisting the supervisor and often networking with immigration attorneys, judges, federal, and state agencies by analyzing unique situations and recommending innovative solutions; gathering and analyzing common problems and issues in immigration related issuance techniques, preparing correspondence to the field offices, taking corrective action and following up to ensure procedural compliance; receiving phone calls from DL field offices, tax collector offices, Bureau of Administrative Review offices, law enforcement, and the public regarding immigrant and non-immigrant issuance status.


Responsible for providing consultation and advice to others, providing expert guidance to management and other groups on technical, systems, or process related topics; consulting with immigration attorneys, judges, federal and state agencies for answering inquiries and advising them of department practices surrounding immigration; offering guidance and advice, assisting the supervisor to act as the department's subject matter expert regarding immigration requirements, documents, policies and procedures; participating in immigration outreach and knowledge sharing through workshops and meetings with the American Immigration Lawyers Association (AILA) and refugee and immigration service organizations, assisting the supervisor to act as the subject matter expert for all lawful presence training.


Responsible for identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others; assisting supervisor to orient and train new coworkers and providing continued training for current employees; assisting with planning, coordinating and facilitating statewide immigration workshops for Driver License Examiners, Office Managers and Tax collector licensing agents; assisting with conducting specialized training to field office and tax collector management staff while documenting and implementing best practices.

Knowledge, Skills, and Abilities

• Excellent communication skills, both written and verbal.
• Knowledge of authoritative resources for researching immigration laws and policies.
• Skill in reviewing and/or processing immigration documents.
• Knowledge of and the ability to understand, apply and interpret applicable laws, rules, regulations, program policies and procedures related to driver licenses and registrations.
• Ability to work with and maintain confidential information.
• Skill in utilizing Microsoft Office Suite of programs to include but not limited to Word, Excel and Outlook.
• Experience in utilizing Florida Driver License Information System (FDLIS)/ Online Registration and Identity Operating Network (ORION) and/or issuing titles and registrations using Florida Realtime Vehicle Information System (FRVIS).
• Ability to work independently and as a team.
• Ability to recognize, analyze, and research trends and patterns.
• Ability to conduct fact-finding research (investigate) and collect data.
• Able to effectively and efficiently deal with customers from varied backgrounds in stressful public contact situations in a tactful and courteous manner.
• Skill in preparing correspondence, memos and reports.
• Ability to organize and handle multiple priorities and assignments.
• Effectively leading a team and/or management experience.
• Reviewing documents for accuracy.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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