Retail Learning Coach - Miami

Job-ID: 64006Category: RetailLocation: Miami, FL, United StatesPosted: 2026-10-17Assignment Category: Regular Full-timeRemote Positions: NoProfessional Experience: Minimum 3 YearsRetail Learning Coach– North AmericaThe Retail Learning Coach - North America partners with store directors, market vice president, andmarket sales directors to drive sales performance, elevate the client experience, and strengthenleadership and selling capabilities across a designated group of retail locations. This role leadsperformance-based coaching initiatives that translate learning programs into measurable on-the-jobbehaviors and business results. The Retail Learning Coach reports to the market Retail LearningManager and works directly with client advisors, team managers, and store leaders to reinforce brandstandards, identify development opportunities, improve key performance indicators, and supportonboarding. Success in this role requires a strong background in luxury retail, proven coachingexpertise, the ability to influence leaders at multiple levels, and a passion for developing high-performing teams.The Retail Learning Coach - North America, must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients,people, and brand desirability. They will be open and approachable and will work with both thecentral team and the local teams in a transparent, united and mutually supportive manner. They mustmodel and champion our core belief; People Make the Difference and our values; Be Creative &Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.”Key Responsibilities• Use business performance metrics to identify coaching opportunities and develop thecoaching strategy for the designated group of retail locations.• Monitor and create coaching plans to improve key performance indicators includingsales, average unit retail (AUR), conversion, clienteling activity, appointment-drivenbusiness, mystery shop results, and net promotor score (NPS).• Develop and support 30-60-90-day coaching plans for employees requiring additionaldevelopment.• Monitor coaching plan progress weekly and monthly vs. targeted performance metricsand adjust coaching strategies based on results.• Ensure learning programs are effectively applied and sustained in day-to-day store sellingbehaviors, client experience, and client development.• Conduct needs assessments using business results, performance data, in-storeobservations, and stakeholder feedback.• Identify learning/skill gaps and develop targeted coaching and learning action plans.• Design and facilitate sales-floor micro-learnings and skill-building exercises as alignedwith Tiffany & Co. North America Retail Excellence.• Support adoption and grow engagement of the digital e-learning platform, TiffanyWonder.• Partner with store leadership to execute structured onboarding plans and developmentmilestones.• Monitor onboarding progress and ensure completion of required learning activities.Deliver in-the-moment coaching and feedback to client advisors and leaders on the salesfloor.• Observe employee interactions and provide actionable feedback that drives measurableperformance improvement.• Coach to client experience, client development and relationship-building, selling skills,and leadership behaviors.• Align with store director and team manager on post-store visit action steps and follow-upbefore the coach’s next visit.Support onboarding and assimilation of new retail employees.• Ensure new hires understand and consistently apply client experience and sellingstandards.• Collaborate with store, market, and corporate partners to align coaching priorities withbusiness objectives.• Share observations, performance trends, and learning needs with leadership teams.• Approach coaching with curiosity and optimism. Recognizing the positive contributionsand progress when exhibited.• Motivate and inspire the team to strive for excellence and reach their potential throughconsistent daily behaviors.• Strengthen leaders' coaching capabilities by observing one-on-one client advisormonthly meetings and providing feedback on their development conversations andcoaching practices.• Partner with store directors and team managers to create and execute individualizeddevelopment and performance improvement plans.• Model a coaching approach that recognizes achievements, reinforces positive behaviors,and promotes continuous improvement.• Participate in training initiatives and collaborate with the global and central learningteam, as well as the market retail learning manager, to ensure successful reinforcement oftraining program objectives.• Influence leaders to adopt coaching strategies that improve employee performance,client experience, and business results.• Support a culture of accountability, learning, and continuous development.Your Profile (Qualifications)• 5-8 years of experience in luxury retail sales leadership and people management (example: TeamManager, Store Director, Multi-site / Market Business Partners)• Passion for luxury retail environments; jewelry / watch expertise is a plus• Proven track record in sales, developing client relationships, leading teams, and performance-basedcoaching• Inspiring and trusted leader, able to guide, empower and support teams• Demonstrated success improving sales performance and developing employees through coaching.• Proven experience analyzing retail performance metrics and translating insights into developmentactions.• Strong coaching, facilitation, and adult learning capabilities.• Deep understanding of retail selling behaviors, luxury client experience standards, and relationship -based selling.• Ability to assess performance gaps and implement effective development solutions.• Strong communication, presentation, and influencing skills.• Ability to build trust and credibility with frontline employees and leaders.• Excellent organizational, planning, and follow-through skills.• Strong interpersonal skills, active listening, and ability to deliver constructive feedback.• Proficiency with Microsoft Office applications and business reporting tools.• Experience supporting multi-store markets.• Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.