Front Desk Agent

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping/maintenance staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This position is for second shift. The hours of 3p-11p
This is a part time position for 1-2 days a week.
Must be at least 21 to sell and serve liquor with a Basset Certification.

Option to cross train into other shifts!

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards
• Prepare the Lounge and Kitchen to be open from 4:30p-11:30pm
• Forward Face Marketplace and fill shelves with candy
• Check guests in and out
• Make Coffee and clean in the lobby
• Check on the Pool, collect dirty towels, light cleaning
• sweep, vacuum, mop

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy and typing skills.
• Able to resolve issues with a customer-focused orientation
• Able to lift 35 pounds

The second shift can be fast paced and is entirely customer oriented. The attendant must be able to multi task and work independently.

Option for Tips from the Lounge
401K program
Employee discount program
paid time off program

If you would like to check the status of your application please do not call the hotel front desk, instead email us at View email address on ziprecruiter.com. The front desk cannot answer questions about your application.