ERP Manager

About Solera Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. Role The ERP Manager provides systems and business development and support for all modules within the business as a member of the ERP Support team. The ERP Manager works closely with business leads and various IT groups on daily system support, analysis, and design tasks in support of multiple ERP applications such as Oracle EBS, Oracle NetSuite, and BillingPlatform; assists with planning and executing change requests and sustaining release work; and regularly interacts with other IT teams, Solutions Architecture teams and business functional groups across the breadth of the system implementations. Works closely with the US IT team and regional business teams in China, Hong Kong, UK and India to help resolve issues. Responsibilities Serve as the functional expert of the Oracle EBS ERP systems for the company in Oracle Supply Chain: OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra as well as all Financial (PO, AP, GL, FA) modules. Support Oracle EBS, NetSuite, and BillingPlatform including incident management, problem management, patch analysis, root cause analysis, automations, and handling high‑severity issues within SLA. Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis. Provide leadership and hands‑on support for Oracle E‑Business applications utilized globally (US, China, Hong Kong, UK and India), NetSuite, and BillingPlatform. Respond within documented service level agreements to cases opened by business users and work closely with IT team(s) as necessary to resolve production issues. Coordinate development or other operational tasks with IT partners and development teams to deliver an effective solution for the end customers. Support internal customers by working with analyst team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go‑live and production support. Work closely with the business units and user community to analyze application requirements, procedures, and problems in order to support and improve existing systems. Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business. Requirements Bachelor/master’s degree with a technical background. At least seven years of solid experience of Oracle Apps (preferably R12.2.x), NetSuite, or BillingPlatform. SQL query knowledge. Support ERP systems including incident management, problem management, patch analysis, root cause analysis, automations, and handling high‑severity issues within SLA. Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis. Knowledge of Oracle and NetSuite modules: Accounts Payables, Purchasing, General Ledger, Fixed Assets, Accounts Receivables, Service Contracts, Inventory, Accounts Payables AP, Sub‑ledger Accounting, General Ledger, AME, OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra, Oracle Payments and TCA. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. #J-18808-Ljbffr