IT Technician - Tier 1

Job Description

Job Description

Job Summary

Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.

 

This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.

 

The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.

 

Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.

Required Qualifications

• Working knowledge of Microsoft Windows (Desktop OS)

• Basic understanding of:

  • TCP/IP and networking fundamentals

  • Active Directory and/or Microsoft Entra ID (Azure AD)

• Experience supporting:

  • Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)

  • End-user devices, printers, and common business applications

• Ability to troubleshoot and resolve hardware, software, and basic network issues

• Experience using or exposure to ticketing systems (PSA)

• Strong documentation habits and attention to detail

Preferred Qualifications

• Experience working in a Managed Service Provider (MSP) environment

• Exposure to or experience with:

  • Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)

  • PSA platforms (e.g., Autotask or similar ticketing systems)

  • Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)

• Basic experience with:

  • Windows Server environments

  • Network devices (firewalls, switches, wireless access points)

• Entry-level certifications such as:

  • CompTIA A+ / Network+

  • Microsoft Fundamentals (MS-900, AZ-900)

Environment & Tools (What You’ll Be Working With)

To help candidates understand our environment and self-qualify, we leverage:

• PSA / Ticketing: Autotask

• RMM: Datto RMM

• Security Stack: SentinelOne, email security platforms (Avanan or similar)

• Cloud Platforms: Microsoft 365 / Entra ID

• Documentation: IT Glue (or equivalent)

Experience with these tools is a plus—but more importantly, we’re looking for candidates who are comfortable learning and working within structured systems and processes .

Qualifications

 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)

• 1–3 years of IT support experience, preferably supporting multiple users or environments

Technical Competencies

• Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients

• Working knowledge of:

  • Microsoft Windows 10/11

  • Microsoft Windows Server (2016/2019/2022 or newer)

  • Microsoft Office / Microsoft 365 environments

• Familiarity with:

  • Backup and endpoint security solutions

  • Virtualization platforms (Hyper-V, VMware)

• Exposure to networking and infrastructure hardware such as:

  • Cisco, Meraki, Fortinet, SonicWall, Ubiquiti

Professional Expectations

• Commitment to continuous learning and technical development

• Willingness to complete required training and certifications within established timeframes, as required

• Ability to communicate effectively with both technical and non-technical audiences

• Capable of working independently while also collaborating within a team environment