Mid-Market Customer Success Manager (Boston)

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.Simply put, there’s no better place to accelerate your career. Come join us!The RoleWe’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.Responsibilities Managing Mid-Market accounts, primarily working with dental office leadership and central office leadershipDrive client success during the pilot phase, ensuring Overjet wins out above our competitionExecute the customer success strategy, focusing on high touch points and relationship building with dental officesAchieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sellAssist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansionPlan account expansion initiatives and targeted campaigns for accounts with lower usageConduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levelsEmploy the total office concept, ensuring every member of the dental office staff is engaged Qualifications Bachelor’s degree or extensive experience3+ years of experience in customer success in B2B SaaSPrevious experience with renewals, expansions, and up-sellsExcellent communication and interpersonal skillsExperience in Management Consulting preferredExcitement to learn about artificial intelligence, insurance, dentistry, and technologyStrong work ethic and hustle to achieve results in a high-growth startup environment requiredWhy Overjet? Competitive Compensation and EquityHybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance 8 weeks Paid Parental Leave Optional HSA with Employer contributionFlexible Time Off and company paid holidaysAnnual Learning and Development StipendOur Hybrid WorkplaceWe have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.Our People Team is happy to answer any questions about what hybrid work means for your specific role!Overjet's ValuesExcellence: Aim HigherVelocity: Quickly Deliver ResultsOwnership: Go the Extra MileWin-win: Care DeeplyCompany RecognitionIncluded on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston#4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026Named one of the TIME Best Inventions of 2024Recognized in Newsweek’s Most Loved Workplaces in America 2024Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built InRecognized as one of the Top Startups of 2023 by LinkedInIncluded on the definitive 2022 Forbes AI 50EEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! If you are a Colorado resident: Please contact us by emailing View email address on apply.placed-app.com to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.LocationSan Mateo, CA; Boston, MA; NYC, NY; Salt Lake City, UTEmployment TypeFull timeLocation TypeHybridDepartmentSales & Marketing