Call Center (Per Diem- temp to hire staff)

Company Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible. Schedule Monday and Friday 11A-730PM Availability needed/ Temp to Hire Position Responsibilities Effectively communicate changes to administrative procedures of the front office, including telephones, processing, scheduling, and verifications. Route escalated calls to the appropriate department and personnel. Complete tasks surrounding the nature of the call and providing the highest level of patient care and support. Schedule appointments based on availability and continuity of care, verify insurance information, update demographics, and inform patients of necessary documentation for health center visits. Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations. Answer a high volume of calls. Assist at front desk when needed. Assist with other duties as assigned. Qualifications High School Diploma or equivalent. Strong customer service skills; ability to diffuse client frustrations. Excellent interpersonal and communication skills. Ability to use logic and problem-solving skills to resolve issues. Ability to work independently under tight deadlines in a rapidly changing environment. Excellent time management and organizational skills. Additional Information The anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. #J-18808-Ljbffr Metro Physical & Aquatic Therapy