MRI Radiology Assistant PRN

Radiology Customer Service Representative

Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally. Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame. Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner. Imports and exports radiology images via CD, DVD, and electronically as requested. Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department. Works closely and assists the Radiologist with all their interpretation needs. Consistently creates an exceptional experience with each contact, via inbound and outbound calls, face to face interactions, online chat, and email. Staff in this role are required to know and operate multiple computer software programs.

Essential Functions

• Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally to achieve positive customer outcomes.
• Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame.
• Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department.
• Imports and Exports Radiology images via CD, DVD, and electronically as requested.
• Promptly identifies and resolves or escalates concerns to achieve positive outcomes.
• Responsible for the quality control of our PACS system with the guidance and direction of the PACS team.
• Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner.
• Assists with training of new team members as appropriate.

Qualifications

Required

• Required High School Diploma or equivalent
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

• 6 months of relevant experience Medical Office and Customer Service Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status