Customer Support Supervisor | Coaching Leader
$54k - $66kCengage Group
Cengage Group is looking for a Supervisor, Customer Support to lead a team of Support Representatives in Des Moines, Iowa. The role focuses on delivering high-quality customer experiences through effective team management, performance metrics, and quality assurance. The ideal candidate should have a strong background in customer service, emotional intelligence, and coaching skills. With responsibilities that include conducting audits, overseeing KPIs, and leading training workshops, you will directly contribute to enhancing service standards. This position offers a compensation range of $54,000 - $66,000, along with additional incentive bonuses. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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