Sbarro - General Manager

Position Summary:

If you are a high energy, outgoing person who is passionate about leading and building a team and is looking to join a Company that is committed to creating a great place to work, this job is for you! As a Restaurant General Manager you will be entrusted to guide your team members in delivering an exceptional guest experience, operational excellence, and a working environment that promotes engagement and living the Company values, making Kwik Shop the clear choice for our guest’s dining needs. Restaurant General Managers are responsible for the overall operation of a branded restaurant for Kwik Shop, overseeing a team of Associates and Leaders in their work to serve our guests. 

Responsibilities:

1. Ensure that your team greets all guests in a friendly manner to make them feel welcomed and appreciated, encouraging Guest Loyalty. 
2. Demonstrate leadership attributes to include: building and maintaining trust with the store team by setting clear and measurable goals, holding self and team accountable, and communicating frequently and effectively.
3. Build and develop a strong team by: hiring, training, scheduling, coaching, offering timely feedback on performance and leading by example.
4. Lead a team of store associates in a fair, consistent, impartial and timely manner, supporting and enforcing all State & Federal laws along with Company policies and procedures.
5. Achieve operational excellence, develop performance goals aligned with the Company’s Operational objectives, hit financial goals (Sales/expenses to budget, net profit) and strive for year over year improvement.
6. Manage food operation to ensure quality and safety of all items sold.
7. Manage the overall appearance and cleanliness of the store (inside and out) ensuring that all food prep areas are clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.
8. Oversee quality control, merchandising, safety programs and other guidelines in place for successful food service operation.
9. Perform other duties as assigned at the discretion of the District Manager.
10. Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships: Restaurant Clerks, Team Members, Shift Leaders, Assistant Managers, Restaurant Managers In Training, District Manager, Brand Manager, and various Corporate personnel and vendors

Minimum Education:   N/A

Preferred Education:   High School or GED

Minimum Experience:  1 year leadership or supervisory capacity in restaurant environment, leading a team

Preferred Experience:  1-3 years restaurant experience

Preferred Licenses/Certifications and Skills:   Valid Driver’s license. National Food Safety requirement (can acquire during employment)

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Scheduling:   This position full-time and involves working a variety of hours, day and night, as Kwik Shop locations can be open 24 hours depending on the location. Weekend & Holiday hours are required. 

Hours & Conditions:  48 hour work week minimum

Travel:  5% - will be required to deliver deposits to the bank. Must have Reliable transportation

Physical Requirements:   Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other: Specialized attire required in food establishments. Slip resistent footwear is required, as well as attire specifically required by brand standards and franchise agreements.