Associate Manager - Valet & Parking Services - Nashville Hospitality

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. SUMMARY The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. ESSENTIAL FUNCTIONS Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understanding the client’s service standards and effectively integrating Towne Park’s standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Ensures that the entire team is focused on exceeding client expectations. Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. QUALIFICATIONS Education: Associate’s degree or equivalent degree preferred. Licensure, Certification, etc.: Valid driver’s license and clean driving record. Work Experience: A minimum of one (1) year of related experience in hospitality. Knowledge: Knowledge of Towne Park’s and site-specific preventative safety and security procedures, safe driving policies, potential hot spot and accident reporting policies, equipment training, claim check, ticketing and key box training, basic accounting, business metrics, client facility details, and HIPAA and confidentiality policies. Skills: Must be able to drive manual transmission. Computer proficiency with MS Office and various point-of-sale applications. Ability to present information in one‑on‑one and small group settings. Written and verbal communication skills. Ability to represent the company effectively in diverse settings. Ability to read and interpret procedures and policies. Ability to compose professional communications. Ability to maintain accuracy and composure under pressure. Demonstrated courtesy, sense of urgency, and high safety standards. Authority & Budget Responsibility The Associate Manager performs duties independently with minimal supervision. Makes day‑to‑day decisions that impact operational and financial outcomes. Includes hiring, discharging, and disciplining associates. Holds control over available resources. Compensation & Benefits Base pay range: $53,000 – $57,000. Potential annual incentive bonuses. Medical, dental, vision, accident, critical illness, hospital indemnity, telemedicine benefits. Company‑paid basic life, AD&D, short‑term and long‑term disability insurance. 401(k) retirement savings plan. Paid Time Off: 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Six paid holidays and up to 4 paid floating holidays per calendar year. Working Conditions & Physical Demands Regularly required to talk or hear, sit or stand for extended periods, occasionally run or walk, handle objects, climb stairs, balance, and lift up to 50 pounds occasionally. Majority work in climate‑controlled environment; may be exposed to inclement weather. Travel up to 10% may be required. EEO & Accessibility Towne is an affirmative action, equal opportunity, and E‑Verify participating employer. We encourage applications from all qualified individuals, including those with disabilities and veterans. We consider qualified applicants with arrest and conviction records. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Privacy & Data Collection We comply with applicable privacy laws by providing a notice describing the categories of personal information collected, purposes for which it may be collected and used, the company’s record retention practices, and rights under the CCPA. #J-18808-Ljbffr Towne Park LLC