Hotel Front Desk Receptionist

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team working part-time. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$17.25 - $17.75 hourly

Responsibilities:

• Field customer complaints when necessary
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company

If you are looking for a family and not just a job, then we are the place for you.

We offer bonuses, a variety of benefits, and much more!