Desktop Logistics Engineer

Great opportunity to join our Boston team as a Desktop Logistics Engineer and play a key role in delivering a seamless technology experience for our customers and employees! You'll own the logistics and lifecycle of end-user technology - from deployment and inventory management to refreshes, asset-tracking, and coordination with support and infrastructure teams. We're looking for someone who combines strong technical aptitude with operational excellence, enjoys solving problems, and can keep technology moving efficiently in a dynamic environment. This position requires the engineer to be in our Boston office Monday through Friday Responsibilities Managing and maintaining hardware inventory, as well as the full lifecycle of both internal and customer hardware Receiving, imaging, deploying, and shipping workstations to our customers and employees, ensuring all assets are properly tracked and ready for deployment Serve as the central point of coordination for field service scheduling - maintaining the dispatch calendar, communicating proactively with customers to arrange and confirm site visits, and ensuring the field team's calendar remains current and accurate at all times May travel to a variety of client sites as needed Supports clients in all areas of IT support as outlined in client contract Assist in the maintenance of windows servers, as well as all applications in use by our clients Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Provides remote service to clients, when applicable Provides on-call duties within a rotating schedule and available for weekend/evening work, when requiredAddresses the needs of the clients and end users in a timely manner and meets deadlines for all assigned tasks Escalates tickets appropriately and non-technical issues to the correct Manager May performs client audits and create summary reports of findings On the clients' behalf, may communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications Collaborates with other internal teams All other duties, as assigned Skills Self-starter/self-motivated and driven for success Maintains a high level of professionalism and a courteous demeanor Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP Configures and troubleshoots VPNs Technical expertise in network, storage, virtualization, and computing across multiple vendors Exceptional client relations skills to engage and service clients effectively Effective critical thinking, analytical, and problem-solving skills Strong organizational, multi-tasking, detail-oriented, and time management skills Strong attention to detail in ticket documentation and notes Adaptability to changing priorities, as needed Positive teamwork skills Maintains a high level of confidentiality Experience and Education 2–3 years of IT experience, preferably with a Managed Services Provider Bachelor's degree in information technology or information systems preferred, or equivalent work experience Must have Windows Server and Windows desktop experience; proficiency with Microsoft 365, Azure, and Intune required Solid working knowledge of TCP/IP, DNS, DHCP, VoIP, LAN technologies, and Active Directory Completion of related-IT training, whether it be through a degree program or certification AWS experience or certification preferred Salary range: The salary range for this role is expected to be $60,000-$65,000 annually. Final offer will depend on experience, qualifications and other relevant factors. #J-18808-Ljbffr Focus Technology Solutions, Inc.