Vice President of Operations

Vice President of Operations

The Vice President of Operations (VP of Operations) is a crucial executive role responsible for overseeing and improving the efficiency, profitability, and compliance of the organization's operations. The VP of Operations will report directly to the Executive Vice President (EVP) and collaborate closely with other senior leaders to ensure alignment with our core values of Integrity, Compassion, Advocacy, Respect, and Excellence. This position requires a dynamic leader with a strategic mindset, exceptional problem-solving skills, and a strong dedication to operational excellence and continuous improvement.

Integrity:

• Must be compliant with company and regulatory policies and procedures.
• Profitability: Ensure organizational profitability by helping the leadership team meet and exceed budgets and clinical effectiveness.
• Budget Adherence: Adhere to budgets; monitor staffing hours and overtime to prevent crises.
• Compliance: Ensure compliance with state and federal laws, regulations, and company rules.
• Operations Monitoring: Develop systems to monitor operations, including occupancy rate, income and expenses, inventories, satisfaction, and meetings.
• Records Maintenance: Maintain HIPAA-compliant, accurate records for individuals, prospective individuals, and employees.
• Administrative Duties: Perform administrative duties, including month-end reports.
• Duties Adaptation: Adapt to changing duties based on individual needs, staffing, circumstances, and strategy.
• Additional Duties: Perform additional duties as assigned.
• Fair Training: Ensure fair and timely corrective actions, performance improvement, and training.
• Service Evaluation: Contract and evaluate service contractor performance.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Values: Adhere to BSLS Core Values, Mission Statement, and Corporate Philosophies

Compassion:

• Ensure positive relationships with individuals, families, and employees by responding promptly to their needs, concerns, and suggestions.
• Ensure BSLS activities and programs enrich individuals' social, emotional, mental, and physical needs, and promote independent living skills.
• Monitor physician-directed meal plans, kitchen sanitation, meal quality, service staff, cleanliness, and individual satisfaction.

Advocacy:

• Manage state and local relationships with regulators.
• Oversee marketing efforts, prospective individual support, follow-up, and occupancy rates.
• Develop systems for determining individuals' suitability for transfer based on their mental and physical conditions.
• Assist Compliance with final responses, correspondence, and corrective action plans for investigations and inspections.

Respect:

• Lead by example and promote professionalism among staff, supporting team spirit and morale.
• Recruit, hire, train, discipline, and supervise staff.
• Facilitate the interviewing, placement, and training of direct and indirect reports.
• Coordinate individual move-ins, transfers, and terminations as needed.
• Ensure review of each individual's status and ability to adhere to BSLS contracts.

Excellence:

• Oversee Operations and collaborate with Clinical and Medical Services, Access Management, IT, Food Services, and Facilities/Maintenance.
• Ensure systems are in place for training and onboarding direct reports and Care Team Managers.
• Engage subordinates in problem-solving and achieving positive outcomes.
• Seek continuous improvement and innovation in operational processes.

Performance and Evaluation: In addition to evaluating your work performance you will be evaluated for the following work behaviors:

• Job Knowledge - Depth and breadth of knowledge supporting our organization goals
• Quality of Work - Freedom from errors and mistakes, timeliness, accuracy and overall work quality
• Quantity of Work – The amount of work output from the employee
• Reliability - The extent to which the employee can be dependent upon to be available for work. This includes being reliable, trustworthy and persistent
• Initiative and Creativity- The ability to plan work and proceed with tasks without detailed instruction as well as the ability to make constructive suggestions
• Judgement- The extent to which the employee makes sound decisions based on fact rather than emotion.
• Cooperation - Willingness to work harmoniously with others to complete tasks and respond positively.
• Compliance- Always be compliant with all company and regulatory policies and procedures.
• Attendance - Faithfulness in coming to work daily and adhering to scheduled work hours.
• Planning and organizing - The ability to analyze work, set goals, develop action plans, utilize time efficiently and delegate work appropriately
• Directing and Controlling – The ability to create a motivating climate, achieve teamwork, train and develop employees, measure work progress and take corrective action
• Decision Making – The ability to make quality timely decisions
• Problem Solving – The ability to assess a problem, identify solutions, formulate plans, execute those plans, and achieve positive outcomes consistently
• Embracing, supporting and adhering to Beacon's mission and Core Values

Qualifications:

• Bachelor's degree in nursing, Behavioral Health, Business Administration, Social Work or related field required, Master's degree in a related field is preferred.
• Must be an excellent communicator and able to communicate effectively with employees, individual served, families, regulatory officials, state hospitals and the general public.
• A minimum of 5-10 years in an AFC, nursing home administrator, or manager of operations position preferred.
• Must have compassion for and a desire to work with special populations with IDD and chronic illnesses.
• Previous experience in behavioral health and human services related environments preferred.
• Must have experience overseeing multiple communities/homes.
• Experience with financial reporting and managing multiple budgets.
• Ongoing approval by Federal, State and local government entities to work at the company.
• Demonstrated knowledge of HIPAA, medical management, and care plan record keeping and billing documents.
• Must possess a valid Driver's License.
• Proficient in speaking, reading and writing the English language.