Administrative Support Specialist

Salary : $57,399.00 - $75,533.00 Annually
Location : Parks Administration, 4400 NE Century Blvd, Hillsboro, OR 97124, OR
Job Type: Full Time
Job Number: 2027-32
Department: Parks and Recreation
Division: PARKS
Opening Date: 09/08/2026
Closing Date: 9/20/2026 11:59 PM Pacific
Max Number of Applicants: 150

Application Limit
This recruitment will close after the first 150 applications are received or at the posted closing date, whichever comes first. We encourage interested candidates to apply early.
Supporting Parks & Recreation and the Community
The Parks & Recreation administration office is a central point of connection for community members, employees, and the programs and services the department provides. The Administrative Support Specialist helps keep that connection responsive and organized through reliable customer service, facility-rental coordination, registration support, and daily administrative operations.
Position Overview
The Administrative Support Specialist provides front-desk and administrative support at the Parks & Recreation administration office. This position assists customers in person and by phone, processes registrations and payments, manages community rentals at River House, and helps people access Parks & Recreation programs and services.

The position also supports employees throughout the department by coordinating operational needs, preparing materials, maintaining records, entering facility work orders, assisting with internal events and special projects, and serving as a resource for front-desk staff and new employees. Success in this role requires dependable follow-through, sound judgment, and the ability to shift priorities while maintaining accurate and responsive service.
What You'll Be Doing

• Open the administration office for public service each morning and provide front-desk and telephone coverage throughout the day.
• Assist customers with questions about Parks & Recreation programs, services, registrations, accounts, policies, and procedures.
• Manage the River House rental process, including monitoring the rental inbox, preparing permits for electronic signature, collecting payments, running reports, confirming final details with renters, and hosting a monthly open house.
• Process registrations for activities, adult sports, after-school programs, and other recreation offerings.
• Receive and review paper registrations and financial-assistance applications for completeness and accurate processing.
• Process payments, apply payments to customer accounts, and prepare daily deposits.
• Prepare mail and materials for the City's courier route and communicate relevant information to staff.
• Support department programs by preparing supplies, printing materials, and completing other administrative tasks.
• Enter facility work orders and coordinate follow-up information.
• Provide backup support for leadership calendars, Parks & Recreation Commission meetings, department recruitment activities, and internal staff events.
• Assist with onboarding and training new employees using established procedures and training resources.
• Serve as a day-to-day resource for front-desk staff by answering questions, sharing information, and helping support consistent customer service.
• Maintain accurate records, databases, reports, and other administrative information.

What You'll Need to Succeed
The strongest candidates will demonstrate:

• Excellent customer service skills and the ability to work effectively with people from a wide range of backgrounds.
• Clear, professional, and constructive communication in person, by phone, and in writing.
• Strong organization, attention to detail, and accuracy while managing multiple priorities.
• Dependability and readiness to open the office and begin serving the public at 8 a.m.
• Sound judgment, professional discretion, and the ability to maintain appropriate customer-service boundaries.
• Initiative in researching unfamiliar questions, identifying reliable resources, and following through with customers and coworkers.
• A collaborative work style and the ability to build productive relationships across the department and the City.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and Teams, along with experience using Adobe products.
• Experience handling payments, balancing transactions, or completing related cashiering duties.
• Experience helping coworkers learn procedures, systems, or customer-service expectations.

Experience using ActiveNet or a comparable recreation registration and facility-reservation system is preferred but not required. Spanish-language skills are also preferred but are not required for consideration.

Job Classification
For more details about the duties and requirements of this classification, review the job classification.

Acceptable Experience and Training
Education and Experience

High school diploma or GED; and three years of related experience in office or customer service; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above.

License or Certification

• Valid, current driver's license and safe driving record.

Additional Information

Work Environment and Schedule

• This is a full-time position scheduled to work 40 hours per week.
• The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.
• This position works onsite at the Parks & Recreation administration office.
• The position hosts a monthly River House rental open house, generally from 5 to 7 p.m.
• Work is primarily performed in an indoor office environment and involves regular interaction with community members by phone and in person.
• The position may occasionally require lifting or moving items weighing up to 20 pounds, with or without reasonable accommodation.

Application Guidelines

1. Apply Early: This recruitment will close after the first 150 applications are received or at the posted closing date, whichever comes first.
2. Complete Your Application: Please fill out all sections thoroughly and accurately, as resumes and cover letters will not be reviewed. Your application responses are the primary way we assess your qualifications.
3. Highlight Your Unique Skills: Take time to clearly describe your relevant experience and accomplishments. Thoughtful, detailed responses help us better understand your skills and how they align with the position.
4. Be Authentic: Please ensure your responses reflect your own experience and are written in your own words. We value clear, specific examples that demonstrate your skills and contributions.

Anticipated Recruitment Timeline

Recruitment Step

Anticipated Date

Application Opens

September 8, 2026

Application Closes

September 20, 2026

Application Review Completed

October 2, 2026

First-Round Virtual Interviews

October 12, 2026

Second-Round In-Person Interviews

October 20, 2026

Final Selection

October 2026

This timeline is subject to change based on operational needs.
Why Work for the City of Hillsboro?
In this role, you'll support Parks & Recreation programs and services that help community members play, connect, learn, and thrive. Your work at the administration office will contribute directly to responsive customer service and reliable department operations.

As a City of Hillsboro employee, you'll be part of a collaborative public-service organization that values inclusion, innovation, professional growth, and employee well-being. We are committed to building a workforce that reflects the community we serve and creating a workplace where employees feel welcomed, supported, and empowered to contribute.

When you join our team, you'll enjoy:

• Competitive pay with City contributions to PERS retirement.
• Comprehensive medical, dental, and vision coverage.
• Paid time off for vacation, personal leave, sick leave, and holidays.
• Deferred compensation match and HRA VEBA contributions to support your future savings.
• City-paid life, AD&D, and long-term disability insurance.
• Additional benefits such as bilingual pay incentives and wellness reimbursements.
• A free annual TriMet Hop pass.
• Free SHARC and Hidden Creek Community Center recreation access for you and your immediate family.
• Paid time to volunteer in the community through Hillsboro Helps.
• Ongoing professional development and training opportunities.
• A supportive workplace that values work-life balance and employee wellness.

To learn more about our benefits, visit the
Bilingual Incentive Pay Available

Employees who can demonstrate the ability to speak Spanish, ASL, or any other language spoken by over 10% of the City residents as documented by the most recent U.S. Census, will receive a monthly 3% premium pay. The incentive is only paid on hours in paid status. Proficiency will be determined by a City-administered test.
Commitment to Equity

At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.
City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our for benefit guides for our non-represented full-time employees and part-time employees. Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page.
01
Application Requirements

Before submitting your application, please confirm that you understand the following:

• Complete all sections of the online application. Incomplete applications may not be considered.
• Resumes and cover letters ARE NOT reviewed. Be sure all qualifications and experience are included in the application itself.
• Only Veterans' Preference and required position-specific certification documents (if applicable) will be reviewed as attachments.
• Complete your application and supplemental responses in English. Materials submitted in another language may not be translated during the review process.

Do you understand and acknowledge these requirements?

• Yes
• No

02


Select the one that best describes your ability to communicate in Spanish.

• 0 - No proficiency. This means that knowledge of the language is nonexistent or limited to a few words.
• 1 - Elementary proficiency. Demonstrating this level of fluency means you know how to structure basic sentences, which may include commons questions and answers typically used by tourists.
• 2 - Limited working proficiency. Level two means you're able to have limited social conversations and understand basic commands.
• 3 - Professional working proficiency. Level three means you understand the language well enough to contribute greatly in the workplace, though you may exhibit an obvious accent and need help with advanced terminology.
• 4 - Full professional proficiency. It means that you can have conversations at an advanced level and have a firm understanding of the language, though you may have some misunderstandings or occasional mistakes.
• 5 - Primary fluency / bilingual proficiency. Level five means you are entirely fluent in a language. You were raised speaking the language or have spoken it long enough to become proficient in it. Your accent is either nonexistent or barely recognizable.

03


This position is scheduled to work 40 hours per week, Monday through Friday from 8 a.m. to 5 p.m., with a one-hour lunch. Are you willing and able to work this required schedule?

• Yes
• No

04


Describe your experience using computer systems, office software, databases, registration systems, or other technology to complete administrative tasks. Include the systems you have used, how you used them, and how you approach learning a new system.
05


This position regularly provides front desk and telephone reception support. Describe your experience answering and routing calls using a multiline telephone system. Include the setting, approximate call volume, and the types of assistance you provided.
06


Describe your experience training, onboarding, or serving as a resource for coworkers. Include how you shared information, helped address challenges, and supported consistent service.
Required Question