IT User Support Specialist
Syntricate Technologies
IT User Support Specialist
Location – Charlotte, NC Contract
IT User Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Key Responsibilities and Duties
- Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
- Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI.
- Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
- Provide incident & problem summaries, status reports, and project status as required.
- Comply with and support ITIL change-incident-problem-asset management processes and work instructions.
- Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels.
- Maintain highly accurate inventory records.
- Provide end user training and knowledge documentation.
- Deploy, procure, and collect desktop equipment from end users.
Educational Requirements
- Vocational and/or Technical Education Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Heavy Work
Regards,
Ashutosh Pasbola Assistant Manager | Syntricate Technologies Inc.
Vacancy posted 10 hours ago
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