Assistant Director of Operations - Caprock

Job Description Resident Community Manager ? Caprock Workforce Community Position Summary The Resident Community Manager is responsible for overseeing the Guest Services and Housekeeping functions that directly shape the daily living experience for residents at the Caprock Workforce Community. This role ensures the community is welcoming, well-maintained, responsive, and hospitality driven at all times. Caprock is a large-scale, workforce housing community operated by Aramark, supporting employees who live and work onsite. In this environment, residents are both coworkers and guests. The Resident Community Manager plays a critical leadership role in ensuring service standards are consistently delivered across housing, common areas, and resident facing services, while fostering a strong sense of community and belonging. This position requires a visible onsite presence, strong people leadership, and the ability to operate effectively in a 24/7 residential environment. Job Responsibilities Primary Responsibilities Guest Services Leadership ? Lead Guest Services operations including front desk, resident support, check in/check out processes, package handling, issue resolution, and general inquiries. ? Ensure consistent, professional, and friendly service delivery that reflects Aramark hospitality standards. ? Oversee resident communication processes, ensuring timely, accurate, and proactive information sharing. ? Act as a key escalation point for resident concerns, service recovery, and special accommodations. ? Promote technology use and adoption for improved services Housekeeping Operations ? Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels. ? Partner with Housekeeping leadership to ensure cleaning schedules, quality standards, and staffing plans meet community needs. ? Monitor cleanliness, sanitation, and presentation of housing and common areas to maintain a safe and welcoming environment. ? Ensure effective coordination with laundry and linen service vendors, inventory management, and on demand service needs. Resident Experience & Community Oversight ? Serve as a visible leader within the community, building strong relationships with residents and reinforcing community standards. ? Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams. ? Reinforce community standards, policies, and expectations with professionalism, fairness, and consistency. ? Balance operational excellence with empathy, recognizing the unique dynamics of a workforce housing environment. ? Lead sustainability initiatives within operations in line with leadership programs and resources. Leadership & Cross Functional Partnership ? Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees. ? Partner closely with Facilities, Safety & Security, Recreation, Food & Beverage, and HR to ensure cohesive community operations. ? Support onboarding, training, scheduling, and performance management for resident facing teams. ? Participate in community walk-throughs, operational meetings, and service reviews. Operational Accountability ? Track service metrics, resident feedback, and trends to identify improvement opportunities. ? Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping. ? Ensure compliance with Aramark standards, safety protocols, and applicable regulatory requirements. ? Assist in managing emergency or after hours issues related to housing, cleanliness, or resident needs. What Success Looks Like ? Residents experience a clean, organized, responsive, and welcoming living environment. ? Guest Services and Housekeeping teams operate with consistency, accountability, and a hospitality mindset. ? Resident issues are resolved quickly, professionally, and with care. ? Strong collaboration exists across operational departments to support the overall Caprock community experience. Qualifications Qualifications ? Bachelor?s degree preferred or equivalent leadership experience. ? 3?5 years of experience in hospitality, residential services, housekeeping, guest services, or community management. ? Previous experience leading teams in a 24/7, high volume, or residential environment preferred. ? Strong people leadership, coaching, and communication skills. ? Ability to manage multiple functions and priorities in a dynamic environment. ? Comfort working in a live in or community based setting where visibility and approachability are essential. ? Proficiency with standard business systems and tools (scheduling, reporting, basic metrics). About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .aa415a4b-8b21-40fc-a65c-70d2b25ca29a