Lead Product Manager, Enabling Platforms

Become a part of our caring community The Lead Product Manager is responsible for leading initiatives that capture, unify, and leverage patient and consumer interaction data across marketing channels. This role will drive the implementation of systems and campaigns. These systems and campaigns will build a 360-degree view of engagement, enabling personalized outreach and improved patient journeys. They will also enable measurable marketing impact while maintaining compliance with healthcare regulations. The Lead Product Manager partners closely with enablement functions across marketing execution, data and analytics, and channel teams—translating complex program activity into structured plans, clear communication, and actionable documentation. This is a high-visibility, high-impact role suited for a collaborative leader who thrives in ambiguity and excels at bringing order to complexity. Role Responsibilities Coordinate end-to-end product delivery across multiple workstreams, ensuring alignment between product management, marketing execution, data, and channel teams Lead end-to-end project lifecycle for interaction history platforms (planning, execution, monitoring, and closure) Define workflows for capturing structured and unstructured engagement data Monitor KPIs such as engagement, response times, and service quality Track milestones, dependencies, and delivery risks; proactively surface blockers and facilitate resolution Facilitate cross-functional working sessions, stand-ups, and program reviews; drive accountability Serve as the connective link between product teams and enablement partners to ensure downstream execution Monitor adoption and utilization metrics post-launch; identify gaps and coordinate remediation efforts Document and communicate product decisions, trade-offs, and rationale in structured formats Develop artifacts that reinforce the "why" behind product strategy Prepare briefing materials, decision memos, and executive-ready summaries Facilitate alignment sessions to ensure shared understanding of product direction Manage program plans, RAID logs, roadmaps, and delivery trackers Build and maintain centralized documentation repositories and standards Translate complex program information into clear communication for stakeholders and leadership Develop templates, frameworks, and playbooks to improve delivery consistency and speed Use your skills to make an impact Required Qualifications 6+ years of Product Management experience, with platform or data-heavy products Experience capturing, unifying and leveraging interaction data across multiple channels Experience in healthcare, health tech, or regulated industries Proven ability to manage multiple concurrent workstreams in a matrixed environment Strong written and verbal communication skills Experience creating and maintaining program documentation and communication artifacts Strong facilitation and stakeholder management skills Proficiency with tools such as Jira, Confluence, Smartsheet, Microsoft Teams, SharePoint Ability to work cross-functionally across marketing, data, technology, and channel teams Preferred Qualifications Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or related field Experience in health insurance or healthcare technology Familiarity with Agile, SAFe, or Scrum frameworks PMP, PMI-ACP, or equivalent certification Experience supporting product launches and go-to-market coordination Exposure to marketing operations, data analytics, or digital channel management Experience building executive-level communications and reporting Knowledge of Humana's business segments and product portfolio (internal candidates preferred) Preferred Locations Louisville, KY Arlington, VA Atlanta, GA Dallas, TX Denver, CO Fort Lauderdale, FL Nashville, TN Tampa, FL Washington, DC Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 06-04-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.