ServiceNow Developer PSDS

Responsibilities This role is responsible for building scalable, reusable components, automation workflows, and accelerator packages that enable rapid deployment of PSDS solutions. The consultant works closely with architects and business process consultants to deliver implementation‑ready solutions with compressed timelines to approximately 100 days. Configure forms, workflows, service catalogs, and portals aligned to PSDS use cases Optimize workflows to reduce manual intervention and processing time Contribute to automation packages and implementation‑in‑a‑box solutions Ensure consistency across implementations through standardization and reuse Develop and maintain integrations with external systems: government systems, ERP, HRIS, and legacy platforms Support data exchange, synchronization, and event‑driven workflows Ensure data integrity, performance, and scalability Support import sets, transform maps, and data normalization Configure and develop ServiceNow solutions across PSDS-related modules: Case Management/Citizen Services, CSM/CRM, HRSD and employee workflows Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Catalog Items Develop automated workflows using Flow Designer and Workflow Editor/Orchestration Implement case routing and assignment logic, approval processes and escalations, end‑to‑end service delivery workflows Build reusable code assets and components that support PSDS accelerator frameworks (pre‑configured workflows, standard case models, reusable service catalog items) Utilize REST/SOAP APIs, IntegrationHub, and MID Server Configure and maintain tables, fields, relationships, CMDB and data structures aligned to CSDM Requirements ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Implementation Specialist (preferred – CSM, HRSD, or PSDS‑aligned) 5‑8+ years of hands‑on ServiceNow development experience Experience with REST/SOAP API integrations and IntegrationHub Strong understanding of ServiceNow data model, CMDB, and platform architecture Experience working on PSDS or public sector implementations preferred Strong expertise in JavaScript (server‑side and client‑side scripting) ServiceNow configuration and customization Experience developing Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow, Service Catalog and portal development Familiarity with CSM/CRM or case management solutions; HRSD or employee workflows Experience building reusable components or accelerators, and automation‑heavy ServiceNow solutions Exposure to AI features (Now Assist, Virtual Agent, predictive models) and DevOps pipelines and CI/CD (Git, Azure DevOps, etc.) Success Metrics Delivery of high‑quality, reusable ServiceNow components Contribution to PSDS accelerator frameworks and automation packages Reduced deployment timelines toward ~100‑day implementations Reliable, scalable, and secure workflow automation solutions Strong collaboration with architecture and business teams to deliver end‑to‑end solutions Benefits Comprehensive benefits including medical, dental and vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr Jobs via Dice