COLLECTOR

Collector

Hunt Valley Office - Hunt Valley, MD 21030

Salary Range $20.50 - $30.76 Hourly

Overview

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office!

Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind.

This Collector role is a part-time position, of 50 hours every two weeks.

Essential functions in the Collector role are:

• Contact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act.
• Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
• Establish and maintain updated member information on related delinquent loan and negative balance accounts.
• Review and investigate payment history to resolve member discrepancies.
• Recommend adverse action for delinquent accounts (block or suspend lines of credit.)
• Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance.
• Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when applicable.
• Maintain delinquent card file and return deposit items.
• Adheres to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
• Perform other related duties as assigned by the Vice President of Collections.

The role of Collector encompasses pay grade 7. Incumbents are placed within a specific range based on experience. (starting rate $20.50 per hour, up to $30.75 per hour based on experience).

Qualifications

Qualified candidates with have:

• High school education or GED.
• knowledge of credit and lending policies and procedures needed.
• One Year to three years of similar or related experience.
• Excellent interpersonal, analytical, and problem-solving skills.
• Excellent telephone and written communication skills.
• Must be self-motivated, team oriented, confident and possess excellent customer service skills.
• Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving.
• Ability to multi-task is required.