Call Center Specialist

Maidscc

Maids.cc Call Center Specialist

This is a remote position. Why Join Maids.cc? A place where you can grow Joining Maids.cc means joining a team that invests in people who take initiative. Many team members grow into senior or leadership roles within their first year. If you're committed, curious, and ready to learn by doing, you'll have real opportunities to grow with us. Learn from great people Our team includes professionals from companies like Microsoft, Meta, Gymshark, Alshaya, and Murex, as well as many AUB and LAU graduates. You'll be surrounded by people who enjoy sharing knowledge and helping each other improve. A company you can be proud of With over 26,000 employees, maids.cc is the UAE's leading domestic worker platform, supporting thousands of families and workers every day.

We're Hiring: Call Center Specialist You'll be the voice of maids.cc. You'll help customers, guide them, solve their problems, and make sure every interaction feels smooth, clear, and professional. This role is perfect for someone who enjoys talking to people, thinking on their feet, and turning confusion into clarity.

What You'll Do

Handle inbound & outbound calls, WhatsApp, and chat conversations
Understand customer needs and recommend the right service
Solve problems, handle complaints, and keep customers confident and calm
Process bookings, payments, refunds, and account updates
Track customer feedback and help us improve how we talk to customers
Work with CX, sales, and tech teams to make conversations smarter and faster

What We're Looking For

Strong spoken & written English
Clear communication and the ability to explain things simply
A customer-first mindset and good problem-solving skills
Ability to handle multiple chats/calls without losing focus
Comfortable working in shifts (including weekends if needed)
Experience with call center tools or CRM systems (Ziwo is a plus, not a must)
Fresh graduates and people early in their careers are welcome — we care more about attitude, intelligence, and drive than long CVs.

What You'll Get

Fast growth: high performers move into senior roles quickly
Performance-based bonuses and promotions
Training on modern tools, AI-powered systems, and real customer journeys
A friendly, ambitious team that actually supports each other
Real impact: your ideas and feedback shape how the company communicates with customers

Apply

Vacancy posted 5 days ago

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